Duties and Responsibilities

·         Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience

·         Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal life

·         Understand in deep the assigned role and provide his/her best effort to fulfil the duties with the highest level of professionalism and commitment

·         Manage the interactions with each client’s customer to deliver the best possible customer experience

·         Improve constantly his//her soft and product skills following diligently training and coaching programs

·         Managing each interaction channels (voice, chat, email, social media, etc.)  at his/her best to deliver the best customer experience to each customer

·         Adhere to the Company policies and process and participate actively to their improvement

·         Maintain a proper balance in each interaction, managing professionally any possible critical situation or emotion

·         Provide the required service (information, assistance, support, etc.) to each customer, satisfying the customer needs through a thoughtful exploitation of procedures, tools and personal competence

·         Follow supervisor and managers indications and provide feedbacks and proactive hints whenever possible

Key Requirements Skills, experience and qualification

·         German language Level Proficiency B2,B3, C1  and above.

·         2years and above experience working in a call center.

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV urgently to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting the job title as the subject line on your email
• Interviews will be conducted on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.