DUTIES AND RESPONSIBILITIES:

• Research and identify solutions to software issues
• Manage a team of programmers working for different clients
• Identify the needs of the customers
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

KEY REQUIREMENTS

•      BSc Computer Science

•      Hands-on experience in programming and software development

•      Good understanding of computer systems, mobile devices and other tech products

•      Excellent problem-solving and communication skills

•      Ability to provide step-by-step technical help, both written and verbal

•      Ability to manage a team

HOW TO APPLY

ü  If you meet the above qualifications, skills and experience send CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

ü  Interviews will be carried out on a rolling basis until the position is filled

ü  Only the shortlisted candidates will be contacted.