Duties and Responsibilities

·         Coordinate daily operations including service, housekeeping, production, purchasing, and admin to ensure efficient operations.

·         Deliver excellent service and maximize customer satisfaction.

·         Respond efficiently and accurately to customer complaints.

·         Ensure compliance with sanitation and safety regulations.

·         Estimate future needs for goods, kitchen utensils, and cleaning products.

·         Regularly review market prices and research new suppliers

·         Control operational costs and identify measures to cut waste.

·         Promote the Restaurant brand in the local community through word-of-mouth and other relevant channels.

·         Recommend ways to increase customer reach

·         Manage the restaurant’s good image and suggest ways to improve it.

·         Organize and supervise shifts.

·         Train new and current employees on proper customer service practices

·         Appraise staff performance and provide feedback to improve productivity.

·         Implement policies and protocols that will maintain future restaurant operations.

·         Create detailed reports on weekly, monthly, and annual revenues and expenses.

Key Requirements Skills, experience and qualification

·         Diploma or Degree in Hospitality or relevant field of study

·         Minimum 3 years on a similar role

·         Good leadership and people management skills

·         Good in planning and organization skills

·         High integrity in managing the business process

·         Proven customer service skills

·         Ability to work under minimum supervision and deliver results.

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV urgently to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting the job title as the subject line on your email
• Interviews will be conducted on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.