Job Title: Customer Service Representatives

No Required:       2

Locations: Nairobi

Salary: 30,000/-

Summary

Our client a manufacturing company seeks to appoint highly energized, suitably qualified and ambitious individuals to join their expanding, dynamic and highly motivated team as Customer Service Representatives.

DUTIES AND RESPONSIBILITIES:

• To provide excellent customer service in sales and after-sales situations
• To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
• To project a professional company image
• Answer phone calls in a professional manner
• Accurately respond to questions and assist customers with product information
• Assist customers with their billing and payments needs
• Maintaining a professional appearance, behavior, and conduct
• Effectively work with peers in a team focused environment
• Perform other duties as required

SKILLS AND COMPETENCIES:

• Time management
• Resulted -orientation of adjectives
• High implementation capability
• Good problem analysis and problem solving skills

Work related capability:

• Good (verbal and written) communication skills and Interpersonal Skills
• Ability to maintain confidentiality
• Work effectively to support various levels of management.
• Good social fit within the region of operation

EDUCATION/EXPERIENCE:

• Bachelor’s degree or  Diploma
• Some training in Customer Service is key
• Fluency in English and Swahili
• Prior customer service experience preferred

Qualified candidates to forward CVs stating their experience, qualifications and skills to This email address is being protected from spambots. You need JavaScript enabled to view it.

Only the shortlisted candidates will be contacted