BEAUTY SALES (SKIN CARE PRODUCTS)

DUTIES AND RESPONSIBILITIES

Customer Engagement & Relationship Building

• Welcome clients warmly and assess their individual skincare needs through consultation.
• Establish strong customer relationships by delivering personalized service and follow-ups.
• Build a loyal customer base through exceptional service and consistent product knowledge.

Product Knowledge & Recommendations

• Stay well-informed on the full range of skincare products offered, including their ingredients, benefits, and proper usage.
• Recommend suitable products based on skin types (oily, dry, sensitive, combination, etc.), customer concerns (acne, aging, hyperpigmentation, etc.), and desired outcomes.
• Keep abreast of new product launches, beauty trends, and competitor offerings.

Sales & Target Achievement

• Actively promote and sell skincare products to walk-in customers and clients.
• Consistently meet or exceed monthly sales targets and KPIs set by management.
• Participate in promotional campaigns and in-store activations to boost sales.

Demonstrations & Product Education

• Conduct product demos and explain proper application techniques to clients.
• Offer samples when appropriate and educate clients on how to incorporate products into their skincare routines.
• Explain the benefits of different skincare routines (e.g., cleansing, exfoliation, moisturizing, sun protection) using your beauty therapy knowledge.

Merchandising & Store Presentation

• Ensure product displays are attractive, well-organized, clean, and fully stocked.
• Rotate stock based on expiry dates and assist in inventory control to avoid stockouts or overstocking.
• Report low stock levels and fast-moving products to management.

Customer Feedback & Market Insights

• Gather and relay customer feedback to the management team to improve service and product offerings.
• Monitor competitor products, prices, and promotions, and report market trends.
• Suggest ideas for improving customer engagement and satisfaction.

Cashiering & Administrative Support

• Process customer payments accurately and handle basic POS (Point of Sale) operations.
• Issue receipts, manage returns or exchanges as per company policy, and reconcile daily sales.
• Maintain accurate sales records and customer logs when required.

Team Support & Continuous Learning

• Collaborate with team members to maintain a positive work environment.
• Attend regular training sessions and workshops to enhance product knowledge and selling techniques.
• Assist in onboarding new staff by sharing product knowledge and sales strategies, if requested.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Certificate in Beauty Therapy or a related field
• Minimum 2 years of proven sales experience, preferably in the beauty or skincare industry
• Deep understanding of skin care products, ingredients, and benefits
• Ability to confidently recommend and upsell products based on customer skin types and concerns
• Proficient in basic computer and point-of-sale (POS) systems

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.