HOTEL MANAGER

DUTIES AND RESPONSIBILITIES

Operational Management:

• Oversee the day-to-day operations of the hotel including front desk, housekeeping, food and beverage, and maintenance.
• Ensure smooth check-in/check-out procedures and handle guest concerns promptly and professionally.
• Monitor occupancy rates, reservations, and room availability to maximize revenue.

Staff Supervision:

• Lead and supervise staff across all departments to ensure high productivity and service standards.
• Schedule staff shifts and assign tasks to ensure efficiency and coverage.
• Train and motivate staff to deliver excellent customer service.

Customer Service & Guest Relations:

• Maintain a high standard of hospitality and guest service at all times.
• Handle guest complaints, feedback, and special requests in a timely and courteous manner.
• Develop initiatives to enhance guest satisfaction and loyalty.

Financial & Inventory Management:

• Assist in budgeting and financial planning for the hotel.
• Monitor expenses and ensure cost-effective operations without compromising service quality.
• Oversee procurement and inventory of hotel supplies and amenities.

Health & Safety Compliance:

• Ensure the hotel complies with health, safety, and hygiene standards.
• Conduct regular inspections and risk assessments to maintain a safe environment for guests and staff.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Hospitality Management or a related field
• Minimum of 3 years of proven experience as a Hotel Manager or in a similar supervisory role in the hospitality industry
• Strong knowledge of hotel operations and service standards
• Excellent communication and interpersonal skills
• Strong leadership, team management, and problem-solving abilities
• Customer-focused mindset with an eye for detail

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.