HUMAN RESOURCE & OPERATIONS OFFICER

DUTIES AND RESPONSIBILITIES

Recruitment & Onboarding

• Develop and implement recruitment strategies to attract qualified candidates.
• Screen, interview, and hire employees in line with company needs.
• Coordinate onboarding processes to ensure smooth integration of new hires.

Employee Relations & Engagement

• Serve as the primary point of contact for employee inquiries and concerns.
• Promote a positive work environment through engagement initiatives and

team-building activities.

• Address conflicts and mediate issues between employees as needed.

Performance Management

• Develop and implement performance appraisal systems.
• Support managers in setting objectives, conducting reviews, and managing

employee growth plans.

• Provide guidance on promotions, disciplinary actions, and performance

improvement plans.

HR Policies & Compliance

• Develop, update, and enforce HR policies in accordance with local labor laws and

company standards.

• Ensure the company complies with statutory requirements (payroll, taxes,

employment laws, benefits, etc.)

• Maintain accurate HR records and reports.

Payroll & Benefits Administration

• Oversee payroll processing in coordination with finance.
• Manage employee benefits programs, leaves, and compensation structures.
• Advise management on salary reviews and incentive programs.

Office Operations

• Oversee day-to-day office operations including supplies, equipment, and facility

management.

• Coordinate with vendors, service providers, and contractors for office needs.
• Ensure smooth functioning of office systems, tools, and administrative processes.
• Support management in budgeting, procurement, and expense tracking for

operational activities.

• Implement processes to improve operational efficiency and employee experience.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Human Resources, Business Administration, or a related

field

• 3–5 years of proven experience in HR management or a similar role preferably in hospitality
• Oversee all HR functions and ensure smooth day-to-day operations within the company
• Strong understanding of labor laws and HR best practices
• Excellent communication, negotiation, and interpersonal skills

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.