JOB TITLE

 

IT SUPPORT (2 POSITIONS)

NATURE OF JOB

FULL TIME

INDUSTRY

RETAIL

SALARY

KSHS.50,000 -60,000

JOB LOCATION

NAIROBI

 

DUTIES AND RESPONSIBILITIES

Technical Support & Troubleshooting

  • Serve as the first point of contact for all IT-related issues from employees.
  • Diagnose and resolve hardware issues such as desktops, laptops, printers, and peripherals.
  • Troubleshoot software issues including operating systems, office applications, and enterprise software.
  • Investigate and resolve network connectivity problems (LAN, Wi-Fi, VPN).
  • Escalate complex technical issues to senior IT staff when necessary.

System Installation & Maintenance

  • Install, configure, and maintain computers, servers, and software applications.
  • Ensure all software licenses are valid and up-to-date.
  • Perform regular system updates and patches to maintain system integrity.
  • Set up new user accounts and configure access rights based on company policies.

Network & Infrastructure Management

  • Monitor network performance and ensure smooth connectivity.
  • Assist in configuring routers, switches, and firewalls.
  • Maintain and troubleshoot wired and wireless network infrastructure.
  • Monitor network security and ensure protection against malware, viruses, and unauthorized access.

Data Security & Backup

  • Ensure daily/weekly backups of critical company data.
  • Implement and enforce IT security policies, including password management and data encryption.
  • Educate employees on safe IT practices and security protocols.

Documentation & Reporting

  • Maintain accurate logs of technical issues, resolutions, and system updates.
  • Document standard operating procedures (SOPs) for IT support processes.
  • Prepare periodic reports on system performance, issues resolved, and IT projects.

User Training & Support

  • Provide basic IT training and guidance to staff on software and hardware usage.
  • Assist employees in understanding IT policies, software features, and security protocols.
  • Create user manuals or quick-reference guides for commonly used systems.

Continuous Improvement & Projects

  • Recommend and implement improvements to IT systems and workflows.
  • Participate in IT projects such as system upgrades, new software rollouts, and hardware deployments.
  • Stay updated on new technologies and suggest tools or processes to enhance productivity.

Compliance & Best Practices

  • Ensure IT operations comply with company policies and legal regulations.
  • Maintain confidentiality of sensitive information.
  • Promote best practices in IT support, security, and system management.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Diploma or Degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT support, systems maintenance, or technical support roles.
  • Hands-on experience with hardware, software, and network troubleshooting.
  • Familiarity with Windows and/or Linux operating systems, Microsoft Office Suite, and common enterprise applications.
  • Knowledge of network protocols, routers, switches, and wireless networks is an advantage.

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.