RECEPTIONIST

DUTIES AND RESPONSIBILITIES

Front Office Operations

• Welcome and assist guests in a friendly and professional manner.
• Manage guest check-ins and check-outs efficiently.
• Handle room reservations, bookings, cancellations, and amendments.
• Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution.
• Maintain accurate guest records and update information in the hotel management system.

Customer Service

• Provide guests with information regarding hotel facilities, services, local attractions, and transportation options.
• Ensure guests receive a positive and memorable experience throughout their stay.
• Handle telephone calls, emails, and walk-in inquiries professionally.

Administrative Support

• Perform general administrative duties including filing, record keeping, and document management.
• Prepare and maintain daily reports, occupancy reports, and other front office records.
• Assist in processing invoices, payments, and petty cash transactions where required.
• Coordinate communication between departments to ensure seamless guest service.

Financial and Accounting Support

• Receive and process guest payments accurately.
• Reconcile daily cash collections and maintain proper financial records.
• Support accounting and finance functions by maintaining accurate transaction documentation.

General Duties

• Ensure the reception area remains clean, organized, and professional at all times.
• Adhere to company policies, procedures, and hospitality standards.
• Support other operational departments as required.
• Undertake any other duties assigned by management.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Administration, Accounting, Hospitality Management, or a related field.
• Minimum of 1–2 years’ experience in front office operations and administrative support within a hotel or hospitality environment.
• Experience using hotel management systems will be an added advantage.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good organizational and time management abilities.
• Basic accounting and financial record-keeping skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.