BRANCH MANAGER

DUTIES AND RESPONSIBILITIES

Leadership & People Management

• Lead, mentor, and motivate branch staff to achieve both individual and team performance targets.
• Conduct regular performance reviews, provide feedback, and implement development plans.
• Foster a positive, high-performance work environment that promotes teamwork and accountability.
• Recruit, train, and retain top talent for the branch.

 Operations & Process Management

• Oversee daily branch operations to ensure smooth workflow and service excellence.
• Monitor branch compliance with company policies, procedures, and regulatory requirements.
• Develop and implement operational processes to improve efficiency and reduce operational risks.
• Manage stock levels, ordering, and inventory control to minimize losses and optimize resources.

 Financial & Performance Management

• Prepare and manage branch budgets, monitor expenses, and control operational costs.
• Analyze financial reports, identify trends, and implement corrective actions to meet branch targets.
• Develop strategies to grow revenue and increase profitability while maintaining customer satisfaction.

Customer Service & Relationship Management

• Ensure exceptional customer service standards are maintained at all times.
• Handle escalated customer complaints and resolve issues promptly and effectively.
• Build and maintain strong relationships with key clients, partners, and stakeholders.

Reporting & Strategic Planning

• Provide regular reports on branch performance to senior management.
• Develop and execute strategic plans to achieve short-term and long-term branch objectives.
• Identify opportunities for business growth and recommend improvements to products, services, and processes.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business Administration, Management, or a related field.
• Minimum of 5 years’ experience in retail, branch management, or operations.
• Proven leadership, coaching, and people management experience.
• Strong business acumen, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in basic accounting, budgeting, and stock management systems.
• Strong organizational and time-management skills.
• Results-oriented with the ability to drive targets and operational goals

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.