CUSTOMER SERVICE EXECUTIVE

DUTIES AND RESPONSIBILITIES

• Respond promptly and professionally to incoming customer inquiries via phone, email, and social media platforms.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain a deep understanding of company products or services to provide accurate information to customers.
• Log and update customer interactions and feedback in the CRM system.
• Escalate complex customer issues to the relevant departments or supervisors when necessary.
• Follow communication procedures, guidelines, and policies.
• Contribute to the team’s continuous improvement by sharing insights, suggestions, and customer feedback.
• Support sales and operations teams with customer-related coordination and documentation when required.
• Maintain a professional and positive attitude with customers at all times.
• Perform other duties as assigned in line with customer satisfaction and operational efficiency.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Communication, Business Management, or a related field
• Minimum of 2 years of experience in a call center or customer-focused environment
• Excellent verbal and written communication skills in English and Swahili
• Strong problem-solving and conflict-resolution skills
• Ability to multitask, prioritize, and manage time effectively
• Proficiency in MS Office and CRM software is an added advantage

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.