FINACLE SUPPORT CONSULTANTS

DUTIES AND RESPONSIBILITIES

System Support & Incident Management

• Provide end-to-end support for the Finacle Core Banking System, ensuring maximum uptime and reliability
• Investigate, diagnose, and resolve system incidents, errors, and performance bottlenecks
• Perform root cause analysis (RCA) and implement preventive measures
• Manage incident escalation and resolution within agreed SLAs

System Monitoring & Performance Optimization

• Continuously monitor system performance, logs, and batch processes
• Identify performance gaps and implement tuning and optimization strategies
• Ensure smooth execution of End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processes
• Proactively identify risks and implement mitigation measures

 Change Management, Upgrades & Patch Deployment

• Plan, coordinate, and execute Finacle upgrades, patches, and hotfix deployments
• Conduct impact analysis and ensure proper testing before deployment
• Collaborate with QA teams during UAT and production releases
• Maintain rollback and contingency plans for system changes

Functional & Technical User Support

• Act as the primary point of contact for Finacle-related queries and issues
• Provide both functional (banking processes) and technical (system-related) support
• Train end users and create user guides to enhance system adoption
• Translate business requirements into system solutions

Integration & Interface Support

• Support integrations between Finacle and third-party systems (e.g., payment gateways, mobile banking, ATM switches)
• Troubleshoot interface failures and ensure seamless data flow across systems
• Work with middleware and APIs where applicable

Data Integrity, Security & Compliance

• Ensure accuracy, consistency, and integrity of banking data
• Support audit processes and ensure compliance with regulatory standards
• Implement and enforce system access controls and security protocols
• Maintain audit trails and system logs

Documentation & Knowledge Management

• Develop and maintain comprehensive system documentation
• Document incidents, fixes, and standard operating procedures (SOPs)
• Contribute to internal knowledge bases and continuous improvement initiatives

 Vendor & Stakeholder Management

• Liaise with Finacle vendor support teams for issue resolution and escalations
• Collaborate with internal IT teams, operations, and business units
• Provide regular system performance and incident reports to management

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline
• Minimum 8+ years of hands-on experience supporting Finacle Core Banking System in a banking environment
• Strong exposure to Finacle architecture, modules, and customization
• Strong knowledge of Finacle Core Banking System (Infosys Finacle)
• Experience with Finacle scripting and customization, Oracle databases / SQL querying, Unix/Linux environments
• Experience handling System upgrades & migrations, Patch management, Production support environments
• Understanding of integrations (APIs, middleware, messaging systems)

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted