FRONT DESK/WAITRESS

DUTIES AND RESPONSIBILITIES

Front Desk Duties:

• Welcome and receive guests in a warm and professional manner
• Handle guest check-ins and check-outs
• Answer phone calls, respond to inquiries, and provide accurate information
• Manage reservations and bookings
• Handle customer complaints and escalate issues when necessary
• Maintain cleanliness and organization of the reception/front desk area

Service (Waitressing) Duties:

• Take customer orders accurately and efficiently
• Serve food and beverages in a timely and professional manner
• Ensure tables are clean, set, and properly arranged
• Check in with customers to ensure satisfaction during their visit
• Handle billing and payments where required
• Maintain high standards of hygiene and food safety

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate or Diploma in Hospitality, Front Office Operations, or a related field
• Previous experience in a similar role is an added advantage
• Strong communication and interpersonal skills
• Excellent customer service skills
• Well-groomed, presentable, and professional at all times
• Ability to multitask and work under pressure
• Honest, reliable, and a team player

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.