HOTEL MANAGER

DUTIES AND RESPONSIBILITIES

Operational Management

• Oversee day-to-day hotel operations across all departments (front office, housekeeping, kitchen, maintenance, and security)
• Ensure smooth coordination between departments to deliver seamless guest experiences
• Establish and enforce standard operating procedures (SOPs)
• Monitor occupancy levels and adjust operational plans accordingly

 Staff Supervision & Leadership

• Recruit, onboard, train, and mentor hotel staff
• Develop duty rosters and manage staff scheduling to ensure adequate coverage
• Conduct regular performance evaluations and provide coaching and disciplinary action where necessary
• Promote teamwork, accountability, and a high-performance culture

Guest Experience & Customer Service

• Ensure all guests receive professional, courteous, and timely service
• Handle escalated guest complaints and resolve issues effectively
• Monitor guest feedback and implement improvements to enhance satisfaction
• Maintain a welcoming and safe environment for all guests

 Financial Management

• Prepare and manage the hotel’s budget, including forecasting and cost control
• Monitor daily revenue, expenses, and profitability
• Implement strategies to increase occupancy and revenue
• Oversee cash handling, billing, and financial reporting

Food & Beverage Oversight

• Supervise kitchen and dining operations to ensure quality and hygiene standards
• Monitor food costs, portion control, and wastage
• Ensure timely procurement of food supplies and proper storage practices
• Facilities & Maintenance Management
• Ensure all hotel facilities, rooms, and equipment are well-maintained and functional
• Schedule routine inspections and preventive maintenance
• Coordinate repairs and liaise with service providers when necessary

Compliance & Safety

• Ensure compliance with health, safety, and local regulatory requirements
• Implement and monitor hygiene, sanitation, and safety standards
• Train staff on emergency procedures and risk management

Reporting & Administration

• Prepare regular reports on operations, financial performance, and staff productivity
• Maintain accurate records of guests, inventory, and financial transactions
• Provide updates and recommendations to ownership/management

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Hospitality Management or a related field
• Minimum of 3 years’ experience in hotel management or a similar leadership role
• Strong leadership, communication, and interpersonal skills
• Proven ability to manage teams and deliver high-quality customer service
• Good financial and operational management skills
• Ability to work in a remote or semi-remote location (Isiolo/Wajir)
• Must be aged 38 years and above
• Male candidates are encouraged to apply

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.