HOTEL MANAGER

DUTIES AND RESPONSIBILITIES

Operations Management

• Oversee all hotel operations, including front office, housekeeping, food & beverage, maintenance, and guest services.
• Ensure compliance with hotel policies, procedures, and quality standards.
• Develop and implement operational strategies to improve efficiency and guest satisfaction.
• Monitor daily operations to ensure smooth functioning of all departments.

Financial & Budget Management

• Develop and manage annual budgets, monitor revenue, expenses, and profitability.
• Analyze financial reports and implement cost-control measures.
• Optimize revenue through effective pricing, marketing, and operational strategies.
• Ensure timely reporting of financial performance to hotel owners or stakeholders.

Team Leadership & HR Management

• Recruit, train, and mentor departmental managers and staff.
• Foster a positive, collaborative work environment that motivates employees.
• Conduct performance appraisals, provide feedback, and implement staff development programs.
• Ensure compliance with labor laws, safety regulations, and hotel HR policies.

Guest Experience & Quality Assurance

• Maintain high standards of customer service and guest satisfaction.
• Address and resolve guest complaints promptly and effectively.
• Implement initiatives to improve guest experience and hotel ratings.
• Monitor online reviews and feedback, taking corrective actions as necessary.

 Strategic Planning & Business Development

• Develop and execute strategies to increase occupancy and revenue.
• Identify new business opportunities, partnerships, and market trends.
• Collaborate with marketing and sales teams to implement promotional campaigns.
• Prepare and present reports to stakeholders on business performance and growth strategies.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Hospitality Management, Business Administration, or a related field.
• Professional certification in Hospitality Management is an added advantage.
• Minimum 10 years of experience in the hospitality industry, with at least 5 years in a senior management role at a 4-star or higher hotel.
• Proven track record in hotel operations, financial management, and team leadership.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Financial acumen with experience in budgeting and revenue management.
• Strategic thinking and problem-solving abilities.
• Knowledge of hospitality software and systems is a plus.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.