|
JOB TITLE |
HOTEL RECEPTIONIST |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | HOSPITALITY |
| SALARY | KSHS. 15,000 |
| JOB LOCATION | NGONG TOWN |
DUTIES AND RESPONSIBILITIES
Front Desk Operations
- Welcome guests warmly and handle check-in and check-out procedures efficiently.
- Manage reservations, bookings, and cancellations accurately.
- Assign rooms and issue room keys in line with hotel procedures.
- Maintain an organized and presentable reception area at all times.
Guest Services
- Respond to guest inquiries, requests, and complaints in a professional manner.
- Provide information about hotel services, facilities, and local attractions.
- Coordinate with housekeeping and other departments to ensure guest needs are met promptly.
Administrative Duties
- Maintain accurate guest records and reservation details.
- Handle phone calls, emails, and walk-in inquiries.
- Prepare daily reports on occupancy, arrivals, and departures.
Cash Handling & Billing
- Process guest payments (cash, mobile money, or card where applicable).
- Issue invoices and receipts accurately.
- Maintain proper records of transactions and balances.
Coordination & Communication
- Liaise with housekeeping, security, and management to ensure smooth operations.
- Communicate special guest requests or issues to relevant departments.
Compliance & Professionalism
- Follow hotel policies, procedures, and service standards.
- Maintain confidentiality of guest information.
- Uphold a professional appearance and positive attitude at all times.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- At least 2 years’ experience in a similar role within the hotel industry
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Basic computer skills (MS Office, booking systems is an added advantage).
- Customer service-oriented with a friendly and professional demeanor.
- Ability to work flexible shifts, including weekends and holidays.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
