JOB TITLE

 

MEDICAL TELE-SALES AGENTS

NATURE OF JOB

FULL TIME

INDUSTRY

HEALTHCARE

SALARY

KSHS.35,000

JOB LOCATION

MOMBASA ROAD

 

DUTIES AND RESPONSIBILITIES

Sales Generation

  • Proactively make outbound calls to potential clients to introduce and promote the company’s medical products and services.
  • Handle inbound sales inquiries from customers, ensuring that all requests are addressed promptly and professionally.
  • Identify customer needs and recommend suitable products or solutions, with a focus on closing sales effectively.
  • Meet or exceed monthly, quarterly, and annual sales targets set by management.

Client Relationship Management

  • Develop and maintain strong, long-term relationships with both new and existing clients to ensure repeat business.
  • Provide exceptional customer service by responding to queries, following up on sales, and resolving issues quickly.
  • Serve as the primary point of contact for clients regarding products, order status, and post-sale support.

Product Knowledge and Communication

  • Maintain up-to-date knowledge of the company’s products, services, pricing, and promotions.
  • Communicate the value proposition of products clearly and confidently to clients over the phone.
  • Educate clients on product usage, features, benefits, and potential side effects (where applicable) in a compliant and ethical manner.

Database and CRM Management

  • Record all client interactions, sales activities, and follow-ups accurately in the company’s CRM system or sales database.
  • Update client records regularly to ensure that contact information, purchase history, and communication logs are current and complete.
  • Utilize CRM insights to tailor communication and prioritize high-value leads.

Collaboration and Reporting

  • Work closely with the field sales team, marketing department, and other internal stakeholders to align on sales strategies and promotional campaigns.
  • Attend regular sales meetings, training sessions, and briefings to stay aligned with company goals and updates.
  • Prepare and submit daily, weekly, and monthly sales reports highlighting performance, challenges, and market feedback.

KEY REQUIREMENT SKILLS AND QUALIFICATION

  • Diploma or Degree in a relevant field (e.g., Sales, Marketing, Medical Sciences, Pharmacy, or Business Administration)
  • Minimum of 2 years of proven experience in tele-sales, preferably in the medical or pharmaceutical industry
  • Proficiency in using computers and common office software (e.g., MS Office Suite)
  • Experience with Pharmco software is a strong advantage
  • Excellent communication, persuasion, and negotiation skills
  • Ability to work under pressure and meet sales targets

 

HOW TO APPLY

  • If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.