TOUR CONSULTANT (SALES AND MARKETING)

DUTIES AND RESPONSIBILITIES

Sales and Business Development:

• Identify and pursue new business opportunities in the tour and travel sector.
• Develop and implement effective sales strategies to meet and exceed sales targets.
• Create and maintain a solid pipeline of potential clients through direct sales, networking, and referrals.
• Handle customer inquiries, follow up on leads, and convert prospects into clients.

Customer Service and Relationship Management:

• Provide personalized customer service to clients, addressing their travel needs and preferences.
• Respond to customer inquiries promptly via phone, email, or in-person meetings.
• Ensure that clients’ travel experiences meet or exceed their expectations from booking to post-travel feedback.
• Resolve any complaints or issues in a timely and professional manner.

Tour Package Design and Customization:

• Work with clients to understand their travel preferences and tailor packages accordingly.
• Provide expert advice on destinations, accommodation, transportation, and other travel-related services.
• Stay up to date with industry trends and new destinations to offer clients unique and attractive tour options.

 Use of Travel Software:

• Utilize travel software and booking systems to handle reservations, flight bookings, hotel accommodations, and other travel arrangements.
• Ensure accuracy in processing bookings and maintaining client records in the system.

Reporting and Documentation:

• Maintain accurate records of sales activities, customer interactions, and follow-ups.
• Prepare and submit regular sales reports to the management team.
• Keep up with industry regulations and travel documentation requirements.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Tourism Management, Hospitality, or a related field
• 2-3 years of experience in a tour and travel company, with a proven track record in sales and customer service
• Proficiency in travel software and booking systems (e.g., Galileo, Amadeus, Sabre, etc.)
• Strong communication, interpersonal, and negotiation skills
• Ability to multitask and manage several client accounts simultaneously
• Excellent knowledge of customer service principles and practices
• Good understanding of the travel industry, destinations, and services

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.