WAITER/WAITRESS

DUTIES AND RESPONSIBILITIES

Customer Service Excellence:

• Greet customers in a warm and friendly manner as they arrive.
• Provide detailed information about the menu and offer recommendations when necessary.
• Ensure customers are comfortable and their needs are met during their dining experience.
• Handle customer inquiries, complaints, and feedback with professionalism and patience.

Order Taking and Service:

• Accurately take food and beverage orders and relay them to the kitchen and bar.
• Serve food and drinks promptly, ensuring that orders are correct and meet the restaurant's standards.
• Ensure that all tables are set up and prepared for customers before service and cleaned and reset after service.

Point of Sale (POS) System Operation:

• Operate the POS system to accurately process orders, payments, and handle any discounts or promotions.
• Ensure that all payments are processed correctly and efficiently, including cash and card transactions.

Knowledge of À la Carte Menu:

• Maintain an in-depth understanding of the restaurant's à la carte menu and daily specials.
• Advise customers on menu choices, dietary requirements, and pairing suggestions.
• Collaborate with the kitchen staff to ensure accurate order preparation and presentation.

Team Collaboration:

• Work as part of a team, assisting other waitstaff when necessary to ensure efficient service.
• Communicate effectively with kitchen and bar staff to ensure smooth service flow.

Cleaning and Maintenance:

• Maintain cleanliness and organization of the dining area, including clearing tables and resetting for new customers.
• Ensure that utensils, glassware, and condiments are stocked and clean at all times.

Health and Safety Compliance:

• Adhere to all food safety and sanitation guidelines as outlined by the restaurant and relevant health authorities.
• Follow safety protocols for handling food, beverages, and hazardous materials.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Hospitality Management or equivalent qualification is preferred
• At least 1 year of experience as a Waiter/Waitress in a restaurant or similar environment
• Proven experience with Point of Sale (POS) systems and handling payments
• Excellent communication skills, with a focus on customer interaction and problem-solving
• Strong knowledge of à la carte menus, food pairings, and beverage offerin
• Ability to work in a fast-paced environment and under pressure
• Ability to work flexible hours, including evenings and weekends

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.