OPERATIONS MANAGER

JOB SUMMARY

To coordinate and manage end-to-end operations for the alcohol distribution business by ensuring timely deliveries, maintaining accurate inventory control, enhancing route efficiency, driving compliance, and supporting operational teams

DUTIES AND RESPONSIBILITIES

Distribution & Logistics Management

• Main Task: Oversee the full distribution cycle to ensure timely, accurate, and compliant delivery of alcoholic beverages.
• Subtasks:
• Ensure vehicles are loaded accurately against delivery notes.
• Track deliveries in real-time and resolve logistical challenges.
• Ensure secure handling and transportation of alcohol stock.

Inventory & Warehouse Control

• Main Task: Maintain strict stock accuracy and ensure proper handling of alcoholic beverages.
• Subtasks:
• Supervise receiving, storage, , and dispatch procedures.
• Conduct daily cycle counts and reconcile discrepancies.
• Enforce FIFO and safe storage standards for beverages.
• Monitor stock movements and prevent pilferage or breakages.
• Maintain updated inventory records in ERP or manual systems.

Regulatory & Compliance Management

• Main Task: Ensure full compliance with Kenya’s alcohol distribution laws and safety regulations.
• Subtasks:
• Enforce adherence to alcohol handling regulations.
• Ensure all delivery vehicles operate within legal requirements.
• Oversee licensing requirements for premises, transport, and distribution.
• Train staff on responsible alcohol distribution practices.
• Ensure compliance with KEBS, KRA, County regulations, and safety standards.

Sales Support & Customer Order Fulfilment

• Main Task: Coordinate with sales and customer service teams to fulfill orders accurately and on time.
• Subtasks:
• Liaise with sales teams to confirm daily orders.
• Ensure correct stock picking for each customer.
• Support implementation of promotions and product launches.
• Monitor order fill rates and delivery performance.

Staff Management & Performance Oversight

• Main Task: Lead warehouse staff, loaders, and drivers to maintain efficient operations.
• Subtasks:
• Allocate tasks and supervise daily activities.
• Conduct training on safety, alcohol handling, and customer care.
• Monitor staff attendance, discipline, and performance.
• Ensure drivers follow route plans, delivery standards, and safety rules.
• Manage shift schedules, leave planning, and workload distribution.

Risk, Safety & Loss Prevention

• Main Task: Maintain a safe environment and protect company stock, assets, and cash from loss.
• Subtasks:
• Implement procedures to prevent stock loss, spillage, and damage.
• Ensure proper documentation for all dispatches and returns.
• Investigate delivery variances, shortages, or breakages.
• Enforce safety procedures in loading, handling, and transport.
• Ensure drivers and warehouse teams follow PPE and safety rules.

Reporting & Data Analytics

• Main Task: Prepare accurate operational reports for decision-making.
• Subtasks:
• Prepare daily dispatch, stock movement, and delivery performance reports.
• Analyse operational data and recommend improvements.
• Report incidents, customer claims, or compliance breaches.
• Submit periodic summaries to the General Manager.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business, Supply Chain, Logistics, or related field.
• At least 3 years of experience in operations, logistics, or distribution (experience in FMCG or beverages is an added advantage).
• Knowledge of alcohol distribution regulations preferred.
• Strong leadership, planning, and supervisory skills.
• Ability to work under pressure and manage multiple tasks.
• Proficiency in MS Office and logistics systems.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.