BRANCH SUPERVISOR (3 POSITIONS)

DUTIES AND RESPONSIBILITIES

Operational Leadership

• Oversee the day-to-day functioning of the branch, ensuring that all departments operate efficiently and in alignment with organizational standards.
• Develop, implement, and monitor operational procedures to maintain high service quality.
• Plan and allocate resources effectively to ensure smooth workflow and timely service delivery.
• Monitor branch performance metrics, including client satisfaction, staff productivity, and operational efficiency.

Staff Supervision & Development

• Directly supervise department heads and staff, including reception, customer service, mortuary, transport, cleaning, and security teams.
• Conduct regular staff meetings, briefings, and training sessions to reinforce SOPs, workplace conduct, and service standards.
• Provide coaching and mentorship to staff to improve skills, morale, and professional development.
• Manage staff schedules, leave requests, and performance appraisals.
• Enforce discipline fairly, addressing behavioral or performance issues promptly and constructively.

Client Service & Relationship Management

• Serve as the point of escalation for client complaints, ensuring concerns are addressed promptly, empathetically, and professionally.
• Ensure all client interactions maintain dignity, confidentiality, and sensitivity appropriate for funeral services.
• Collaborate with customer service and sales teams to improve service delivery and client satisfaction.

Inventory, Assets & Facilities Management

• Oversee inventory management, including mortuary supplies, funeral equipment, and branch assets.
• Approve requisitions, track usage, and maintain accurate records of stock and equipment.
• Ensure the branch facility is clean, secure, and well-maintained, including grounds, vehicles, and mortuary areas.

Compliance, Safety & Risk Management

• Ensure strict adherence to health, safety, and infection control protocols across all departments.
• Monitor and enforce compliance with regulatory requirements and organizational SOPs.
• Identify operational risks, incidents, or breaches, and escalate them to senior management immediately.
• Maintain accurate incident reports, operational logs, and other documentation required for audits or inspections.

Reporting & Administration

• Prepare timely and accurate operational, staff, and incident reports for senior management.
• Analyze branch performance data and recommend process improvements.
• Maintain records of staff training, client interactions, inventory, and operational incidents.
• Support budget management and cost control measures for the branch.

Interdepartmental Coordination

• Foster effective collaboration between departments to ensure seamless service delivery.
• Resolve operational conflicts or workflow bottlenecks proactively.
• Serve as a liaison between the branch and head office to communicate updates, challenges, and feedback.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Management, Business Administration, Public Health, Social Sciences, or a related field.
• 3–5 years’ experience in a supervisory or management role.
• Proven experience managing teams, enforcing operational procedures, and maintaining service standards.
• Experience in funeral services, healthcare or other sensitive service industries.
• Strong knowledge of compliance, safety regulations, and operational controls.
• Demonstrated emotional resilience and the ability to work professionally within sensitive and emotionally demanding environments
• Capacity to maintain composure, empathy, and sound judgment while supporting clients and staff during delicate circumstances
• Must be 35 years or above

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted