OPERATIONS MANAGER – SUPERMARKET

DUTIES AND RESPONSIBILITIES

Store Operations Management

• Oversee the day-to-day operations of all supermarket branches to ensure smooth running and efficiency.
• Ensure stores open and close on time and operate according to company standards and procedures.
• Monitor store performance and implement improvements to enhance productivity.

Staff Leadership & Supervision

• Supervise, guide, and support store managers, supervisors, and staff across branches.
• Plan staff schedules, shifts, and task allocation to ensure adequate coverage.
• Conduct performance evaluations, coaching, and disciplinary actions where necessary.
• Promote teamwork, professionalism, and a positive work culture.

 Inventory & Supply Chain Management

• Coordinate with suppliers to ensure consistent product supply and timely deliveries.
• Monitor stock levels, ordering, and replenishment to prevent shortages or overstocking.
• Ensure proper stock handling, storage, and stock rotation (FIFO).
• Reduce losses by controlling wastage, shrinkage, and expired products.

Store Merchandising & Presentation

• Ensure stores maintain cleanliness, proper product displays, and attractive merchandising.
• Monitor shelf arrangement and pricing accuracy.
• Implement promotional displays and ensure visibility of key products and offers.

Customer Service Management

• Ensure high standards of customer service and satisfaction in all branches.
• Address customer complaints promptly and ensure quick resolution of issues.
• Train staff on customer engagement and service excellence.

 Sales & Performance Management

• Track daily, weekly, and monthly sales performance for each branch.
• Develop strategies to increase sales and meet monthly targets.
• Analyze sales reports and identify growth opportunities or underperforming areas.

Compliance & Risk Management

• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Monitor adherence to health, safety, and hygiene standards in stores.
• Conduct routine inspections and audits to ensure operational compliance.

Reporting & Documentation

• Prepare and submit operational reports, performance reports, and stock reports.
• Maintain accurate documentation for inventory, staff records, and operations.
• Use MS Office tools for reporting, tracking performance, and operational planning.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Administration, Supply Chain Management, or a related field.
• Minimum 8+ years of experience as an Operations Manager in a retail or supermarket environment.
• Strong leadership, planning, and supervisory skills.
• Proficiency in Microsoft Office and documentation/reporting.
• Ability to travel between branches when required.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

recruitment@britesmanagement.com

• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.