MARKET EXPANSION AFTERSALES EXECUTIVES

DUTIES AND RESPONSIBILITIES

Market Expansion & Business Development

• Identify and pursue new market opportunities for aftersales products and services within assigned territories.
• Conduct market surveys and territory mapping to identify high-potential areas for expansion.
• Analyze customer needs, competitor activities, and market trends to support business growth strategies.
• Develop and implement regional market penetration plans aimed at increasing brand visibility and market share.
• Recommend suitable locations for establishment of service centers, spare parts outlets, and dealer shops.

Dealer Recruitment & Relationship Management

• Identify, recruit, evaluate, and onboard new dealers and business partners in strategic regions.
• Support newly appointed dealers through orientation, training, and operational guidance.
• Build and maintain strong business relationships with dealers to ensure long-term collaboration and performance.
• Conduct regular dealer visits to assess operational performance, stock levels, customer feedback, and compliance with company standards.
• Monitor dealer sales performance and recommend improvement strategies where necessary.

Aftersales & Spare Parts Sales

• Drive spare parts sales growth across assigned regions through dealer engagement and direct market activation.
• Promote aftersales products and services to existing and prospective customers.
• Monitor stock movement and demand trends to support proper inventory planning and product availability.
• Work closely with dealers and internal teams to ensure timely supply and distribution of spare parts.
• Support implementation of promotional campaigns and sales activation activities aimed at increasing aftersales revenue.

Customer Relationship & Support

• Ensure high levels of customer satisfaction through prompt response and quality aftersales support.
• Address customer complaints, concerns, and inquiries professionally and within acceptable timelines.
• Gather customer feedback and provide market intelligence reports to management for decision-making.
• Build customer loyalty by maintaining regular follow-ups and aftersales engagement initiatives.

Reporting & Administration

• Prepare and submit daily, weekly, and monthly sales and market activity reports.
• Maintain accurate records of dealer onboarding, market visits, customer interactions, and sales performance.
• Provide regular updates on competitor activities, pricing trends, and emerging business opportunities.
• Ensure achievement of assigned sales and expansion targets within the set timelines.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Marketing, Business Administration, or any related field.
• Proven experience of at least two (2) years in a similar role.
• Strong understanding of market expansion and dealer network development.
• Experience in spare parts sales or aftersales operations is an added advantage.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and meet targets.
• Good teamwork and relationship management skills.
• Proficiency in Microsoft Office applications.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.