HEAD OF MEDICAL SERVICES

DUTIES AND RESPONSIBILITIES

 Clinical Leadership and Service Oversight

• Provide overall leadership and coordination of all clinical departments including Outpatient, Inpatient, Maternity, Theatre, and Laboratory services.
• Ensure efficient delivery of integrated, high-quality healthcare services across all units.
• Oversee clinical decision-making frameworks and promote evidence-based medical practice.
• Guide development and implementation of clinical strategies aligned with hospital objectives.

 Quality Assurance and Clinical Governance

• Develop, implement, and continuously review clinical policies, protocols, and Standard Operating Procedures (SOPs).
• Establish and enforce clinical governance frameworks to ensure patient safety and service quality.
• Monitor clinical outcomes and initiate corrective actions where necessary.
• Lead infection prevention and control (IPC) programs and patient safety initiatives.
• Drive continuous quality improvement programs and accreditation compliance.

Human Resource Leadership and Capacity Development

• Supervise and provide leadership to Medical Officers, Specialists, Clinical Officers, and Nursing teams.
• Conduct staff performance appraisals and support performance improvement plans.
• Identify training needs and coordinate Continuous Medical Education (CMEs).
• Promote teamwork, professionalism, and ethical medical practice across all clinical teams.
• Support recruitment and onboarding of clinical staff in collaboration with HR.

Patient Care and Experience Management

• Ensure delivery of safe, effective, and patient-centered care at all service points.
• Develop and implement strategies to improve patient satisfaction and clinical outcomes.
• Address patient complaints and clinical escalations promptly and professionally.
• Strengthen communication between clinical teams and patients/families.

Resource and Budget Management

• Participate in development and management of the clinical department budget.
• Ensure efficient utilization of medical supplies, drugs, and equipment.
• Work closely with administration to optimize resource allocation and reduce wastage.
• Monitor inventory levels and support procurement planning for clinical needs.

Regulatory Compliance and Risk Management

• Ensure all medical staff are properly licensed and compliant with regulatory requirements.
• Ensure adherence to national healthcare laws, policies, and guidelines.
• Maintain compliance with the Kenya Medical Practitioners and Dentists Council (KMPDC) standards.
• Identify clinical risks and implement mitigation strategies.

Leadership, Reporting, and Stakeholder Engagement

• Provide regular reports on clinical performance, quality indicators, and operational challenges.
• Participate in senior management and board-level meetings as required.
• Collaborate with internal departments and external stakeholders to enhance service delivery.
• Lead crisis management and emergency response coordination when required.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Bachelor of Medicine and Bachelor of Surgery (MBChB) from a recognized institution.
• Master’s degree in Medicine (MMed), Public Health, Health Systems Management, or MBA is an added advantage.
• Minimum of 5–7 years clinical experience, with at least 3 years in a senior management or supervisory role (e.g., Medical Superintendent) in a busy Level 4 or higher facility.
• Must be registered and licensed by the Kenya Medical Practitioners and Dentists Council (KMPDC) with a valid practicing certificate.
• Strong clinical leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• High level of integrity and ethical practice.
• Financial and resource management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage emergencies and high-pressure situations.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.