SALES REPRESENTATIVE – ROASTED COFFEE & INSTANT COFFEE

DUTIES AND RESPONSIBILITIES

Sales and Business Development

• Promote and sell the company’s roasted coffee and instant coffee products to retail, wholesale, hospitality, and corporate customers.
• Identify and develop new business opportunities to expand market share.
• Build and maintain strong relationships with existing and prospective customers.
• Achieve monthly, quarterly, and annual sales targets.
• Conduct regular customer visits to generate orders and strengthen business relationships.
• Negotiate pricing, promotions, and product placements within company guidelines.
• Monitor customer stock levels and ensure timely replenishment.

Customer Relationship Management

• Provide exceptional customer service by responding promptly to customer inquiries and concerns.
• Follow up on customer orders, deliveries, and payments.
• Gather customer feedback and communicate market insights to management.
• Resolve customer complaints professionally and efficiently.

Market Intelligence

• Monitor competitor activities, pricing, promotions, and new product launches.
• Identify emerging market trends and customer preferences.
• Recommend strategies to improve product visibility and sales performance.

Product Promotion and Marketing

• Promote products through social media platforms and digital marketing initiatives.
• Participate in product demonstrations, exhibitions, trade fairs, and promotional events.
• Support the execution of marketing campaigns and in-store promotions.
• Ensure effective merchandising and product visibility at customer outlets.

Sales Administration

• Prepare daily, weekly, and monthly sales reports.
• Maintain accurate customer records and sales documentation.
• Process customer orders accurately and ensure timely delivery.
• Track outstanding payments and support debt collection efforts where necessary.
• Maintain proper records of customer interactions and sales activities.

Territory Management

• Plan and manage daily sales routes efficiently.
• Maximize coverage of the assigned territory.
• Ensure company vehicles are used responsibly where applicable.
• Maintain professional relationships with distributors and retail partners.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Sales and Marketing, Business Administration, or a related field.
• Additional certifications in sales or customer relationship management will be an added advantage.
• Minimum of 3 years’ experience in FMCG and beverage sales.
• Proven experience in achieving and exceeding sales targets.
• Experience selling coffee, beverages, or other consumer goods is highly desirable.
• Strong sales and business development skills.
• Excellent negotiation and persuasion abilities.
• Strong communication and interpersonal skills.
• Customer relationship management skills.
• Computer literacy with proficiency in Microsoft Office applications.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.