|
JOB TITLE |
IT MAINTENANCE ASSISTANT |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | MEDIA/TELECOMMUNICATIONS |
| SALARY | KSHS.30,000-45,000 |
| JOB LOCATION | UPPER HILL |
DUTIES AND RESPONSIBILITIES
Systems & Hardware Support
- Install, configure, and maintain desktops, laptops, and peripheral devices (printers, scanners, telephony).
- Diagnose and resolve hardware issues across office and outlet shops.
- Ensure call center computers (hardware and software) are fully operational.
- Conduct preventive maintenance checks on IT equipment.
Network & Server Administration
- Monitor and maintain company servers, LAN/WAN networks, and VPN links nationwide.
- Configure and troubleshoot Cisco network equipment.
- Ensure stable internet connectivity and resolve outages promptly.
- Inspect and monitor server rooms to maintain uptime and security.
Database & System Support
- Provide support for StarTimes systems used by staff and agents.
- Manage and troubleshoot MySQL, Oracle, or other databases.
- Execute SQL queries for reporting and system optimization.
- Document system issues and resolutions for knowledge base.
User & Customer Support
- Deliver IT support to call center agents, business point agents, and customer service teams.
- Train staff on IT systems, applications, and troubleshooting basics.
- Respond to user requests for SMS dispatch across departments.
- Provide frontline IT support for contact center operations.
Data & Security Management
- Ensure daily data backups are completed successfully.
- Assist in disaster recovery planning and execution.
- Monitor system security, access controls, and compliance with IT policies.
- Report and escalate security incidents to IT management.
Web & Digital Support
- Update and maintain the company website as requested.
- Support digital platforms used by StarTimes for customer engagement.
- Collaborate with marketing and operations teams on IT-enabled campaigns.
Reporting & Documentation
- Compile daily IT maintenance and performance reports.
- Maintain logs of technical issues, resolutions, and preventive actions.
- Provide feedback to IT supervisors on recurring problems and improvement opportunities.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree/Diploma in Information Technology, Computer Science, or a related discipline
- 1–3 years of experience in IT support, system administration, or network maintenance.
- Industry certifications (e.g., CCNA, CompTIA Network+, Linux+) are an added advantage
- Strong knowledge of Cisco equipment and configuration.
- Proficiency in Windows/Linux system architecture and OS installation
- Experience with MySQL, Oracle, or other common databases; skilled in SQL
- Solid understanding of Linux/Unix operating systems.
- Ability to work meticulously, under pressure, and in a shift system.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
