HOTEL GENERAL MANAGER

DUTIES AND RESPONSIBILITIES

Hotel Operations & Leadership

• Provide overall leadership and direction across all hotel departments, ensuring smooth and efficient day-to-day operations.
• Lead and coordinate Heads of Department, setting clear objectives, KPIs, priorities, and performance expectations.
• Ensure consistent operational and service standards across Front Office, Housekeeping, F&B, Engineering, Sales & Marketing, Finance, and other departments.
• Serve as the senior operational decision-maker, resolving complex issues and ensuring business continuity.

Commercial & Revenue Management

• Develop and implement commercial strategies to maximize hotel revenue, occupancy, profitability, and market position.
• Work closely with Sales, Marketing, Revenue, and Operations teams to grow corporate, group, conference, events, rooms, and F&B business.
• Monitor market trends, competitor activity, pricing, occupancy, and revenue performance to identify commercial opportunities.
• Review commercial performance regularly and implement corrective strategies to achieve revenue and profitability targets.

Financial & Cost Management

• Take overall responsibility for the hotel’s financial performance and achievement of approved budgets.
• Monitor revenue, operating expenses, departmental costs, payroll, procurement, and other key financial indicators.
• Implement effective cost-control measures while maintaining service quality and operational standards.
• Work closely with Finance to review budgets, forecasts, management accounts, and financial reports and take appropriate action.

Guest Experience & Service Excellence

• Champion a guest-focused culture and ensure consistently high standards of service throughout the hotel.
• Monitor guest feedback, reviews, complaints, and satisfaction levels and implement service improvement initiatives.
• Personally oversee the resolution of escalated guest and client concerns.
• Ensure high standards of cleanliness, presentation, safety, service delivery, and overall guest experience.

People & Performance Management

• Lead, motivate, coach, and develop the hotel’s management team and wider workforce.
• Establish a culture of accountability, teamwork, professionalism, and continuous improvement.
• Monitor departmental performance and ensure Heads of Department achieve agreed operational and financial KPIs.
• Support recruitment, succession planning, training, staff development, and performance management initiatives.

Stakeholder & Business Development

• Build and maintain strong relationships with hotel owners, corporate clients, partners, suppliers, regulators, and other key stakeholders.
• Represent the hotel at relevant business, hospitality, and industry events and forums.
• Develop strategic partnerships and initiatives that strengthen the hotel’s market position and commercial performance.
• Maintain strong awareness of local market conditions and identify opportunities for business growth and operational improvement.

Compliance & Risk Management

• Ensure compliance with applicable statutory, health, safety, environmental, licensing, and hospitality requirements.
• Ensure hotel policies, procedures, controls, and operational standards are consistently implemented.
• Identify operational, financial, and commercial risks and ensure appropriate mitigation measures are in place.
• Maintain a safe, secure, compliant, and professionally managed hotel environment.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Hospitality Management, Business Administration, or a related field
• 8+ years’ progressive experience in hotel management, with strong senior leadership experience
• Proven experience managing Heads of Department and multiple hotel departments within a full-service property
• Strong track record in commercial management, revenue generation, financial performance, and cost control
• Strong understanding of full-service hotel operations, including Rooms Division, F&B, Sales & Marketing, Engineering, and support functions
• Knowledge of hotel PMS/POS systems and management reporting will be an added advantage
• International or regional hotel management experience will be an added advantage

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.