|
JOB TITLE |
OPERATIONS ASSISTANT |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | |
| SALARY | KSHS. 20,000-25,000 |
| JOB LOCATION | KIRINYAGA ROAD |
DUTIES AND RESPONSIBILITIES
Daily Operations Support
- Support the day-to-day running of business operations and ensure assigned activities are completed efficiently.
- Coordinate with different departments, suppliers, customers, and service providers to facilitate smooth operations.
- Follow up on pending operational tasks, orders, deliveries, and customer requests.
- Identify operational challenges and escalate issues requiring management attention.
Customer Service and Sales Support
- Receive and respond to customer inquiries through phone, walk-ins, WhatsApp, or other communication channels.
- Assist customers with product and service inquiries and provide accurate information.
- Support the sales team with quotations, order processing, follow-ups, and customer updates.
- Maintain professional relationships with existing customers and assist in identifying new business opportunities.
Orders, Stock and Service Coordination
- Assist in processing customer orders and coordinating the availability of required products or services.
- Monitor stock availability and communicate low-stock or unavailable items to the relevant team.
- Coordinate with suppliers and service teams to ensure timely delivery of products, accessories, spare parts, or vehicle services.
- Follow up on pending orders, repairs, installations, or other customer requirements.
Administration and Record Keeping
- Maintain accurate records of customer information, orders, invoices, deliveries, and operational activities.
- Prepare basic reports, schedules, quotations, and other documents as required.
- Ensure operational records and paperwork are properly filed and kept up to date.
- Assist with general office administration and data entry duties.
Operational Efficiency and General Support
- Monitor daily activities and help ensure operations run smoothly and according to company procedures.
- Assist in coordinating staff schedules, customer appointments, deliveries, or service bookings where required.
- Gather customer feedback and communicate recurring issues or improvement opportunities to management.
- Perform other reasonable operational, administrative, sales, and customer service duties assigned by management.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Minimum of 2–3 years’ relevant work experiencein operations, sales, administration, or customer service.
- Experience in the motor vehicle, auto accessories, spare parts, garage, or vehicle services industry is highly desirable.
- Good understanding of day-to-day business operations and customer service.
- Basic computer proficiency and ability to use Microsoft Office and other relevant systems.
- Experience handling customer inquiries, orders, records, and operational follow-ups.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
