COMMUNITY AND OPERATIONS COORDINATOR

DUTIES AND RESPONSIBILITIES

 Community Outreach & Mobilisation

• Conduct community outreach activities to identify community needs, challenges, opportunities and potential beneficiaries.
• Mobilise community members and stakeholders to participate in programmes, meetings, activities and other initiatives.
• Build and maintain positive relationships with community members, local leaders, groups and other relevant stakeholders.

 Community Engagement & Facilitation

• Facilitate community meetings, forums, focus group discussions, training sessions and other engagement activities.
• Gather community feedback, concerns and recommendations and communicate relevant findings to the appropriate team.
• Promote effective participation and ensure community members are informed and engaged in relevant programmes and activities.

Field Operations & Coordination

• Coordinate and support day-to-day field activities, ensuring that schedules, venues, materials and other logistical requirements are in place.
• Conduct regular field visits across Kajiado, Machakos and other assigned locations to monitor activities and provide operational support.
• Follow up on field assignments, outstanding actions and operational requirements to ensure activities are completed effectively and on time.

Beneficiary & Stakeholder Support

• Support the identification, registration and coordination of beneficiaries in accordance with programme requirements.
• Respond to community and beneficiary enquiries professionally and ensure issues are appropriately addressed or escalated.
• Maintain good working relationships with partners, local organisations, community representatives and other stakeholders.

Administration & Reporting

• Maintain accurate records of community activities, attendance, beneficiaries, field visits, feedback and other relevant information.
• Prepare brief field reports, activity updates and documentation on community engagement and operational activities.
• Ensure that required forms, registers, photographs, attendance records and other supporting documentation are properly maintained and submitted on time.

Communication & Coordination

• Communicate programme information, schedules, activities and relevant updates clearly to community members and stakeholders.
• Coordinate with internal team members to ensure effective planning and execution of community and field activities.
• Escalate community concerns, operational challenges and emerging issues promptly to the relevant supervisor or team.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• A qualification in Community Development, Social Work, Education, Administration, Communication, Business or another relevant field.
• Previous experience in community mobilisation, fieldwork, customer relations, administration or operations coordination.
• Experience working directly with communities, beneficiaries or other stakeholders will be an added advantage.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.