SALES LADIES – PERFUMES

DUTIES AND RESPONSIBILITIES

Sales & Target Achievement

• Actively engage customers, understand their needs, recommend suitable fragrances, and convert enquiries into sales.
• Achieve daily, weekly, and monthly sales targets through effective selling, upselling, and cross-selling techniques.
• Follow up with customers and build relationships that encourage repeat purchases and customer loyalty.

Customer Service

• Welcome customers professionally and provide personalized assistance throughout their shopping experience.
• Handle customer questions, product enquiries, objections, and complaints with patience and professionalism.
• Maintain high standards of customer service, personal presentation, and professional conduct at all times.

Product Knowledge

• Develop strong knowledge of the company’s perfume portfolio, including fragrance types, notes, concentrations, and key product features.
• Confidently demonstrate and explain perfumes to customers and recommend products based on their preferences, occasions, and budgets.
• Stay updated on new products, best sellers, promotions, and fragrance trends through ongoing learning and product training.

POS / ERP & Transaction Management

• Accurately process sales through the company’s POS/ERP system and ensure all transactions are properly recorded.
• Handle approved payment methods, issue receipts, and maintain accurate transaction records in accordance with company procedures.
• Report transaction discrepancies, system issues, returns, exchanges, or other irregularities to the relevant supervisor promptly.

 Stock & Store Management

• Ensure perfumes, testers, and other products are properly displayed, labelled, priced, and readily available to customers.
• Assist with stock counts, monitor product availability, and promptly report low-stock, damaged, or missing items.
• Maintain a clean, organized, attractive, and professional sales environment.

Promotions & Merchandising

• Actively promote special offers, new arrivals, product launches, and other sales campaigns to customers.
• Ensure promotional materials and product displays are correctly positioned and maintained according to company standards.
• Provide feedback to management on customer preferences, competitor activities, product demand, and market trends.

 Teamwork & Communication

• Work collaboratively with colleagues and management to achieve overall store and sales objectives.
• Communicate customer feedback, stock concerns, sales opportunities, and operational issues to the Store Manager.
• Support colleagues during busy periods and contribute positively to a professional and productive team environment.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate or Diploma in Business, Sales & Marketing, Retail Management, or a related field.
• At least 1 year of experience in sales, preferably in Perfumes and fragrances, beauty and cosmetics fashion, retail, luxury goods
• FMCG or related customer-facing sales environments.
• Previous experience using POS or ERP systemsis an added advantage.
• Good understanding of basic sales processes and customer service.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.