SHOW ROOM SALES EXECUTIVE (CERAMIC TILES & SANITARY WARE)

JOB SUMMARY

The Showroom Sales Executive will be responsible for driving showroom sales by attending to walk-in customers, understanding their requirements, recommending suitable ceramic tiles and sanitary ware products, preparing quotations, processing orders, and following up on customer inquiries.

DUTIES AND RESPONSIBILITIES

Showroom Sales & Customer Service

• Welcome and professionally attend to customers visiting the showroom.
• Understand customer needs, preferences, budgets, and project requirements.
• Recommend suitable ceramic tiles, sanitary ware, and related products based on customer requirements.
• Present product features, pricing, specifications, and available options clearly.
• Proactively convert showroom enquiries and walk-ins into confirmed sales.
• Maintain a high standard of customer service and showroom presentation.

Quotations, Orders & Sales Administration

• Prepare accurate quotations based on customer requirements and approved pricing.
• Process customer orders and ensure details, quantities, product specifications, and pricing are accurate.
• Follow up on quotations and pending orders to drive conversion.
• Coordinate with internal teams to ensure orders are processed and delivered as agreed.
• Maintain accurate records of customer inquiries, quotations, orders, and sales.

 Customer Follow-Up & Business Development

• Follow up on customer inquiries received through phone calls, WhatsApp, email, and other channels.
• Re-engage customers who have received quotations but have not yet placed orders.
• Develop and maintain strong relationships with existing and prospective customers.
• Identify opportunities for repeat business, referrals, and additional product sales.
• Keep track of customer preferences and ongoing construction or renovation projects where relevant.

 Product Knowledge & Sales Performance

• Maintain strong knowledge of the showroom’s ceramic tiles, sanitary ware, and related product range.
• Keep updated on product specifications, new arrivals, pricing, promotions, and stock availability.
• Achieve assigned monthly and quarterly sales targets.
• Recommend complementary products and identify cross-selling and upselling opportunities.
• Provide feedback to management on customer preferences, competitor activity, pricing, and market trends.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Sales and Marketing, Business Administration, Commerce, or a related field.
• 2–5 years of sales experience, preferably in ceramic tiles, sanitary ware, home furniture, construction materials, building materials, interior finishing products
• Proven experience in showroom sales or a customer-facing sales environment.
• Demonstrable ability to achieve sales targets.
• Good understanding of quotations, order processing, and customer follow-up.
• Experience using POS systems, CRM systems, or basic sales software is an advantage.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.