RESERVATION AND LISTING SPECIALIST

DUTIES AND RESPONSIBILITIES

Reservations Management

• Manage bookings, modifications, cancellations, extensions, and availability across Airbnb, Booking.com, and direct booking channels.
• Maintain accurate reservation calendars, guest information, rates, availability, and payment statuses.
• Follow up on pending bookings, payments, extensions, and other reservation-related requirements.

Guest Communication & Support

• Respond promptly and professionally to guest enquiries, confirmations, pre-arrival communication, check-in instructions, and follow-ups through booking platforms, WhatsApp, and email.
• Address guest concerns and requests efficiently, coordinating with the relevant teams to ensure timely resolution.
• Maintain clear, helpful, and professional communication throughout the guest journey.

Listing & Review Management

• Monitor property listings across booking platforms, ensuring availability, rates, descriptions, photos, amenities, and other information remain accurate and up to date.
• Monitor guest reviews, respond professionally, and escalate negative feedback or recurring issues to the relevant team.
• Identify opportunities to improve listing quality, guest engagement, ratings, and overall booking performance.

Operational Coordination

• Coordinate with Housekeeping and Maintenance to confirm unit readiness, resolve maintenance issues, and accommodate guest requirements.
• Communicate reservation changes, special requests, check-in requirements, and operational updates to relevant teams.
• Follow up on outstanding operational issues to ensure they are resolved within the required timelines.

Reporting & Administration

• Maintain accurate reservation records, trackers, guest information, and other required documentation.
• Prepare or update reservation and operational reports and ensure company SOPs are consistently followed.
• Escalate urgent, sensitive, or unresolved matters to the Reservations Team Lead in a timely manner.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Hospitality, Tourism, Business Administration, Property Management, or a related field is preferred.
• Minimum 2–3 years of relevant experience in reservations, hospitality, short-term rentals, serviced apartments, or property management.
• Practical experience using Airbnb, Booking.com, or similar online booking platforms is required.
• Technical Skills
• Proficiency in spreadsheets, email, calendars, booking platforms, and reservation management systems.
• Good understanding of OTA listing management, reservations, availability, guest communication, and basic revenue-related processes.
• Additional language proficiency, including Chinese, is an added advantage.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.