HR MANAGER – RETAIL BUSINESS

DUTIES AND RESPONSIBILITIES

HR Strategy and Business Partnership

• Develop and implement HR strategies aligned with the company’s business objectives and retail operations.
• Advise management on workforce planning, organisational development, employee productivity, and HR best practices.
• Develop and review HR policies, procedures, and employee handbooks to support business growth.
• Provide HR insights and reports to management to support informed decision-making.

 Recruitment and Workforce Planning

• Oversee end-to-end recruitment and selection for retail outlets, head office, warehouses, and other operational units.
• Ensure stores and departments maintain adequate staffing levels to meet operational and customer service demands.
• Develop recruitment strategies to reduce time-to-hire and improve employee retention.
• Coordinate onboarding, induction, and probation management for new employees.
• Anticipate staffing requirements during peak seasons, promotions, and business expansion.

Employee Relations and Retention

• Manage employee relations, grievances, disciplinary cases, investigations, and conflict resolution.
• Develop initiatives to improve employee engagement, morale, motivation, and retention.
• Implement strategies to manage high staff turnover and reduce recruitment and training costs.
• Promote a positive workplace culture that supports accountability, teamwork, and customer service excellence.
• Provide guidance to line managers on employee performance, conduct, and workplace issues.

Performance Management and Staff Development

• Implement and monitor performance management systems across the organisation.
• Coordinate performance appraisals, performance improvement plans, and employee development initiatives.
• Identify training needs and organise learning and development programmes for employees and supervisors.
• Support succession planning, career development, and leadership development.
• Monitor employee productivity and recommend initiatives to improve performance.

HR Administration and Generalist Functions

• Oversee HR records, employee contracts, leave management, attendance, and personnel files.
• Supervise payroll inputs, statutory deductions, benefits administration, and employee data accuracy in collaboration with Finance.
• Ensure effective administration of staff welfare, medical benefits, and other employee-related programmes.
• Manage employee separations, exit interviews, final dues processes, and clearance procedures.
• Maintain accurate HR databases and prepare regular workforce reports.

Labour Law Compliance and Risk Management

• Ensure compliance with applicable Kenyan employment laws, regulations, and statutory requirements.
• Oversee disciplinary procedures, employee contracts, workplace policies, and grievance handling in line with the law.
• Monitor compliance with working hours, overtime, leave entitlements, rest days, and other employment requirements.
• Maintain confidentiality of employee information and ensure appropriate handling of sensitive HR matters.
• Identify HR-related risks and recommend measures to minimise legal exposure and operational disruptions.

Retail Workforce and Operational Support

• Work closely with store managers and department heads to address staffing and workforce challenges.
• Support effective shift planning, attendance management, and staff deployment in line with operational needs.
• Monitor absenteeism, lateness, employee turnover, and staffing costs.
• Conduct regular HR visits or check-ins with retail locations to assess employee concerns and operational compliance.
• Support the implementation of employee recognition, welfare, and customer service improvement initiatives.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Human Resource Management or a related field.
• CHRP qualification, Postgraduate Diploma in Human Resource Management, or relevant IHRM professional qualification/membership.
• At least 5 years of progressive HR experience, preferably in a retail business or multi-outlet retail environment.
• Demonstrated experience handling all HR generalist functions independently.
• Strong knowledge of Kenyan employment laws and HR compliance requirements.
• Proven experience managing recruitment, employee relations, disciplinary matters, performance management, and staff retention.
• Experience managing high-volume recruitment and high-turnover, customer-facing teams.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.