|
JOB TITLE |
CUSTOMER SERVICE ASSISTANT/SHOP ATTENDANTS |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | RETAIL |
| SALARY | KSHS.17,000 -20,000 |
| JOB LOCATION | KISUMU, MIGORI, KISII, NAROK, NAIVASHA, NAKURU, VOI AND MOMBASA |
DUTIES AND RESPONSIBILITIES
Customer Service and Sales
- Welcome customers, respond to inquiries, provide product information, and assist with purchases.
- Process customer orders, recommend suitable products, and support sales growth.
- Handle customer complaints and queries professionally to ensure customer satisfaction.
Cash Handling and Transactions
- Receive cash and process payments through POS systems, mobile money, and other approved payment methods.
- Issue receipts and ensure all sales transactions are accurately recorded.
- Reconcile daily sales and cash collections and report any discrepancies to the supervisor.
Stock and Inventory Management
- Receive, inspect, arrange, and replenish stock to ensure product availability.
- Conduct stocktaking and maintain accurate inventory records.
- Monitor stock levels, identify damaged or expired products where applicable, and report shortages.
Merchandising and Shop Presentation
- Arrange products neatly on shelves and ensure proper pricing and labeling.
- Maintain cleanliness, orderliness, and an attractive shop environment.
- Monitor product displays and ensure promotional materials are properly positioned.
Daily Shop Operations and Reporting
- Open and close the shop according to established procedures.
- Maintain accurate sales, stock movement, and transaction records.
- Follow company policies, security procedures, and customer service standards.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Minimum KCSE certificate; a certificate or diploma in Sales, Customer Service, Business Administration, or a related field is an added advantage.
- At least 1 year of relevant experience in retail, shop operations, or customer service.
- Practical experience handling cash and processing customer payments.
- Basic computer literacy and familiarity with POS systems.
- Experience in stock handling, stocktaking, merchandising, or inventory control.
- Good communication, interpersonal, and customer service skills.
- Honesty, attention to detail, reliability, and a positive attitude.
- Ability to work shifts, weekends, and public holidays when required.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
