CALL CENTER REPRESENTATIVE

DUTIES AND RESPONSIBILITIES

• Answering customer inquiries, resolving issues, and providing product/service information.
• Addressing customer complaints, collecting feedback, and ensuring a positive customer experience.
• Maintaining clear and concise communication with customers, logging interactions in CRM software, and following established communication protocols.
• Identifying opportunities to sell products or services and meeting sales targets.
• Adhering to company scripts while maintaining a personal touch and meeting call handling time and resolution rate expectations.
• Updating and managing customer information, including contact details, purchase history, and other relevant data.
• Identifying and resolving technical issues or other customer concerns.
• Answering customer questions about products and services, including pricing, features, and benefits.
• Gathering feedback on products, services, and the overall customer experience to improve future offerings.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in any business-related Course
• Over 3 years’ experience in a busy call centre set up
• Good communication and customer service skills

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on This email address is being protected from spambots. You need JavaScript enabled to view it.
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.