CALL CENTRE AGENTS-2 NEEDED

DUTIES AND RESPONSIBILITIES

Customer Support

• Receive and handle inbound customer calls, emails, and other communication channels professionally and efficiently.
• Respond to customer inquiries regarding products, services, account information, and technical concerns.
• Provide accurate information and guidance to customers while maintaining a high level of professionalism.
• Resolve customer complaints and concerns promptly or escalate complex issues to the relevant department.

Call Handling & Case Management

• Log customer interactions accurately within the company’s systems.
• Follow established procedures for documenting customer issues and resolutions.
• Track and follow up on open cases to ensure timely resolution.
• Maintain detailed records of customer communications and service requests.

Customer Experience

• Deliver exceptional customer service and maintain high customer satisfaction levels.
• Build positive relationships with customers through courteous and effective communication.
• Identify customer needs and recommend appropriate solutions.
• Handle difficult situations calmly and professionally.

Technical & Operational Support

• Assist customers with basic troubleshooting and service-related inquiries.
• Escalate technical issues to the relevant support teams when necessary.
• Stay informed about company products, services, policies, and procedures.
• Support operational activities aimed at improving service delivery and customer satisfaction.

Performance & Compliance

• Meet individual and team performance targets, including call handling, response times, and customer satisfaction metrics.
• Adhere to company policies, procedures, and quality standards.
• Participate in training programs and continuous improvement initiatives.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Customer Service, Business Administration, Communications, Information Technology, or a related field.
• Minimum of 2 years’ experience in a customer service, contact centre, or call centre environment.
• Experience handling high volumes of customer interactions is preferred.
• Experience in a technology, telecommunications, telematics, or service-oriented environment will be an added advantage.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management skills.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on

recruitment@britesmanagement.com

• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.