CORPORATE HOTEL DESK

JOB SUMMARY

To grow hotel revenue and margin from an assigned corporate client portfolio by actively selling, pricing, and managing hotel accommodation bookings, converting flight-only clients into full travel clients while maintaining service excellence and pricing discipline.

DUTIES AND RESPONSIBILITIES

Corporate Hotel Sales & Revenue Growth

• Actively sell hotel accommodation to assigned corporate accounts that predominantly book flights
• Identify opportunities to:
• Upsell hotels
• Cross-sell upgraded properties, room types, and added value
• Grow:
• Hotel booking volumes
• Average booking value
• Gross margin per account
• Track and drive month-on-month hotel revenue growth within the portfolio

Pricing Authority & Margin Control

• Independently price and confirm hotel bookings.
• Use commercial judgment to remain competitive & give alternatives where need be.
• Escalate exceptions whereby margin or corporate pricing SLA is not meeting company standards.

Hotel Sourcing & Booking Execution

• Source and confirm international and local hotels using:
• B2B booking platforms (Hotelbeds, Hotel Rack, TBO, etc.)
• Direct hotel and supplier relationships – preassigned.
• Ensure:
• Accurate confirmations
• Correct room types, inclusions, and cancellation terms
• Handle booking amendments, cancellations, and re-accommodations professionally.

Corporate Relationship Management

• Serve as the primary hotel contact for travel coordinators and procurement contacts within assigned corporate accounts
• Maintain close, proactive communication to:
• Understand travel patterns and preferences
• Anticipate upcoming travel needs
• Build trust through:
• Responsiveness
• Commercial transparency
• Consistent service delivery

Internal Coordination & Compliance

• Work closely with:
• Travel Consultants handling flight bookings for their respective corporate portfolios.
• Finance department (billing and reconciliation) – Ensure all hotel bookings are invoiced timely & paid before cancellation deadlines.
• Travel Manager for the commercial oversight &supervision.
• Ensure:
• All bookings comply with corporate travel policies for the respective corporates assigned.
• Proper documentation and audit trails including proper email communication.
• Follow internal SOPs for pricing, approvals, and record-keeping

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Supply Chain Management, Business Administration, Accounting, or related field.
• Diploma or Degree in Tourism Management. Experience
• Minimum 5 years’ experience in a Travel Management Company (TMC) or travel agency.
• Proven experience in Corporate hotel sales, Managing a portfolio of corporate clients.
• Background as a tour consultant or corporate travel consultant is mandatory.
• Hands-on experience using B2B hotel booking platforms, including Hotelbeds, Hotel Rack, TBO, Similar international hotel aggregators
• Strong understanding of Hotel pricing structures, Cancellation policies, Corporate travel requirements

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.