CUSTOMER SERVICE REPRESENTATIVE (2 POSITIONS)

DUTIES AND RESPONSIBILITIES

Customer Service & Sales Support

• Attend to walk-in and call-in customers professionally and efficiently.
• Provide accurate product information, pricing, and availability details.
• Process customer orders and ensure timely follow-up until completion.
• Handle customer inquiries, complaints, and resolve issues promptly.
• Support the sales team in achieving revenue and customer satisfaction targets.

Relationship Management

• Build and maintain strong relationships with customers, contractors, suppliers, and walk-in clients.
• Follow up on quotations, pending orders, and customer requests.
• Ensure consistent communication with clients to enhance retention and loyalty.
• Identify opportunities for upselling and cross-selling products.

Order Processing & Coordination

• Receive, record, and process customer orders accurately.
• Coordinate with warehouse and dispatch teams to ensure timely delivery.
• Track order status and update customers accordingly.
• Assist in managing stock inquiries and availability checks.

Administrative Support

• Maintain accurate customer records and sales documentation.
• Prepare daily, weekly, and monthly sales and customer service reports.
• Support invoicing and basic transaction documentation where required.
• Ensure proper filing and organization of customer-related records.

Product Knowledge & Market Awareness

• Develop strong knowledge of hardware and building materials products.
• Stay updated on pricing, promotions, and new product introductions.
• Provide customers with appropriate product recommendations based on needs.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business, Sales, Marketing, or a related field.
• Previous experience in a hardware, building materials, construction, or related industry is required.
• Strong background in customer service, sales, and relationship management.
• Familiarity with order processing and retail or wholesale sales operations is an added advantage.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving ability.
• Sales-driven mindset with attention to detail.
• Ability to multitask and work in a fast-paced environment.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.