|
JOB TITLE |
FIELD COLLECTION OFFICER |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | FINANCIAL SERVICES |
| SALARY | KSHS. 15,300 PLUS COMMISSION |
| JOB LOCATION | NAIROBI (NO. NEEDED 20)
COAST (NO. NEEDED 11) MERU, GARISSA, WAJIR, NYAHURURU, ISIOLO, NANYUKI, NYERI, MURANG’A, KARATINA, KENOL, EMBU (NO. NEEDED 13) |
DUTIES AND RESPONSIBILITIES
Portfolio Management
- Manage and monitor an assigned portfolio of clients to ensure timely repayments.
- Track overdue accounts and prioritize actions based on risk levels and aging.
Field Collections
- Conduct regular visits to clients’ homes and businesses for payment follow-ups.
- Trace and locate clients who are unresponsive or have relocated.
Client Follow-up
- Make timely calls, send SMS reminders, and follow up before and after due dates.
- Issue payment reminders and clearly communicate repayment expectations.
Negotiation & Recovery
- Engage clients to understand reasons for non-payment and agree on repayment plans.
- Collect full or partial payments and escalate difficult cases when necessary.
Risk Monitoring
- Identify early warning signs of default and take preventive action.
- Report high-risk or potentially fraudulent accounts to supervisors.
Reporting & Documentation
- Maintain accurate records of client interactions, payments, and field visits.
- Submit daily and weekly reports on collection activities and performance.
Compliance & Professional Conduct
- Adhere to company policies and ensure ethical, respectful collection practices.
- Safeguard company assets and ensure proper handling of collected funds.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in any field (Business-related field is an added advantage).
- Minimum of 1-year experience in collections, credit control, or a similar field role.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work independently and meet strict deadlines and targets.
- Good problem-solving and conflict resolution skills.
- Willingness to travel extensively within assigned regions.
- Knowledge of local languages in assigned areas is an added advantage.
- Basic computer literacy and ability to use mobile reporting tools.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
