|
JOB TITLE |
HEAD OF OPERATIONS MANAGER |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | |
| SALARY | USD 2,500 |
| JOB LOCATION | SEYCHELLES |
DUTIES AND RESPONSIBILITIES
Operational Management
- Lead and coordinate the daily operations of three operational units.
- Ensure the timely and efficient delivery of municipal, commercial, and industrial waste collection services.
- Develop and implement operational plans, schedules, and resource allocation strategies.
- Monitor operational performance against established KPIs and service level agreements.
- Ensure continuity of operations and effective response to operational challenges and emergencies.
Team Leadership and People Management
- Supervise, motivate, and develop operational supervisors, drivers, loaders, and support staff.
- Conduct regular team meetings and performance reviews.
- Foster a culture of accountability, teamwork, safety, and customer service excellence.
- Identify training needs and coordinate staff development initiatives.
- Manage workforce planning, attendance, and disciplinary matters in accordance with company policies.
Fleet and Asset Management
- Optimize the utilization of vehicles, machinery, equipment, and operational assets.
- Coordinate preventive maintenance schedules to minimize downtime.
- Monitor vehicle performance, fuel consumption, and operational costs.
- Ensure operational equipment remains safe, functional, and compliant with regulatory standards.
Health, Safety, Environment and Compliance
- Ensure full compliance with health, safety, environmental, and waste management regulations.
- Promote and enforce safe working practices across all operational sites.
- Conduct regular safety inspections, audits, and risk assessments.
- Investigate incidents, accidents, and near misses and implement corrective actions.
- Ensure compliance with contractual obligations, company policies, and industry standards.
Service Quality and Customer Satisfaction
- Monitor service delivery standards and address operational issues promptly.
- Ensure customer complaints and service requests are investigated and resolved effectively.
- Work closely with clients, municipal authorities, and other stakeholders to maintain high service standards.
- Implement initiatives to improve operational efficiency and customer satisfaction.
Budget and Cost Control
- Assist in preparing and managing operational budgets.
- Monitor operational expenditures and identify cost-saving opportunities.
- Ensure efficient utilization of labor, fleet, fuel, and equipment resources.
- Prepare operational reports and performance analyses for management.
Reporting and Continuous Improvement
- Prepare weekly, monthly, and quarterly operational performance reports.
- Analyze operational data and recommend process improvements.
- Develop and implement strategies to improve productivity, service quality, and operational efficiency.
- Support business growth initiatives and operational expansion projects.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Operations Management, Waste Management, Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 3–5 years’ supervisory or management experience in operations, logistics, waste management, transportation, or a related industry.
- Experience managing multiple teams and field-based operations.
- Strong knowledge of operational planning and resource allocation.
- Valid driving licence.
- Experience in waste management, environmental services, sanitation, or municipal service operations.
- Health and Safety certification.
- Experience managing large vehicle fleets and operational assets.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
