HR MANAGER

DUTIES AND RESPONSIBILITIES

 Recruitment & Talent Acquisition

• Lead end-to-end recruitment processes including workforce planning, job posting, interviewing, selection, and onboarding.
• Partner with departmental heads to identify staffing needs and ensure timely hiring of qualified talent.
• Maintain talent pipelines for critical hotel positions.
• Ensure onboarding programs align with company standards and brand expectations.

Training & Development

• Identify training needs through performance evaluations and operational requirements.
• Develop and coordinate learning and development programs.
• Facilitate induction programs for new hires.
• Support leadership development initiatives and succession planning.
• Ensure compliance training (health & safety, workplace policies, etc.) is conducted and documented.

Employee Relations & Engagement

• Serve as a point of contact for employee concerns, grievances, and conflict resolution.
• Promote a positive workplace culture aligned with hospitality service standards.
• Drive employee engagement initiatives and retention strategies.
• Advise managers on disciplinary procedures and best HR practices.
• Ensure consistent application of policies and procedures.

 Performance Management

• Implement and manage the performance appraisal system.
• Guide department heads in goal setting and performance improvement plans.
• Monitor staff productivity and support corrective action where necessary.
• Facilitate coaching and development conversations.

Compensation & Benefits Administration

• Oversee payroll coordination and ensure accuracy.
• Manage employee benefits administration including medical cover, leave management, and statutory deductions.
• Conduct salary benchmarking and ensure competitive compensation structures.
• Ensure compliance with statutory contributions (NSSF, NHIF, PAYE, etc.).

Compliance & Risk Management

• Ensure compliance with Kenyan labor laws and hospitality industry regulations.
• Maintain up-to-date employee records and HR documentation.
• Monitor health and safety standards in collaboration with operational teams.
• Prepare HR reports and analytics for management review.
• Support audits and regulatory inspections.

HR Strategy & Administration

• Contribute to HR strategy aligned with business goals.
• Develop and update HR policies and employee handbook.
• Manage HR budgets and departmental resources.
• Maintain HRIS systems and ensure data accuracy.
• Provide monthly HR metrics and workforce reports.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Human Resource Management or related field.
• Minimum of 8+ years’ experience in the hotel industry, with at least 3 years in a managerial role.
• Professional HR certification (CHRP/ IHRM membership preferred).
• Strong knowledge of Kenyan labor laws and hospitality HR practices.
• Proven experience handling employee relations in a service-driven environment.
• Experience working within structured hotel brands is an added advantage.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.