ISP FIELD TECHNICIAN (5 POSITIONS)

DUTIES AND RESPONSIBILITIES

Installation & Deployment

• Install and commission fiber optic internet connections for residential, commercial, and enterprise customers.
• Conduct site surveys and assess installation requirements before deployment.
• Perform fiber optic cable laying, routing, termination, and testing.
• Install and configure customer premises equipment (CPE), routers, switches, access points, and related networking devices.
• Carry out Cat6 cable installation, termination, testing, and labeling according to industry standards.
• Ensure proper cable management and adherence to installation best practices.

Maintenance & Troubleshooting

• Diagnose and resolve fiber optic network faults, connectivity issues, and service interruptions.
• Perform preventive and corrective maintenance on network infrastructure.
• Troubleshoot customer internet service complaints and restore services within agreed timelines.
• Conduct fiber testing using OTDRs, power meters, and other diagnostic tools.
• Repair damaged fiber links and perform fusion splicing where necessary.
• Escalate complex technical issues to senior engineers when required.

Network Operations Support

• Assist in network expansion, upgrades, and infrastructure improvement projects.
• Monitor network performance and identify potential faults before service disruptions occur.
• Support backbone, distribution, and last-mile network maintenance activities.
• Ensure all installations and repairs comply with company standards and industry regulations.

Customer Service

• Provide professional and courteous support during customer visits.
• Educate customers on basic equipment usage and troubleshooting procedures.
• Maintain positive customer relationships and represent the company professionally.
• Address customer concerns promptly and escalate unresolved issues appropriately.

Documentation & Reporting

• Maintain accurate records of installations, maintenance activities, repairs, and service calls.
• Complete daily field reports and submit job completion documentation.
• Update ticketing and maintenance systems with accurate service information.
• Document network changes and installation details for future reference.

Health, Safety & Compliance

• Adhere to workplace health and safety procedures at all times.
• Use appropriate personal protective equipment (PPE) when carrying out field work.
• Ensure safe handling of fiber optic equipment, tools, and materials.
• Comply with company policies, technical standards, and industry best practices.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Certificate in Telecommunications, Information Technology, Electrical Engineering, Electronics Engineering, Computer Networking, or a related technical field.
• Minimum of 2 years’ experience in ISP, telecommunications, or fiber optic network environments.
• Proven experience in fiber optic installation, maintenance, and troubleshooting.
• Hands-on experience working with residential and commercial internet installations.
• Proficiency in fiber optic cable installation and maintenance.
• Experience with fiber splicing and fiber termination techniques.
• Knowledge of OTDR testing, power meter testing, and fault localization.
• Strong understanding of Cat6 cable installation, termination, and testing.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.