|
JOB TITLE |
ISP FIELD TECHNICIAN (5 POSITIONS) |
| NATURE OF JOB | FULL TIME |
| INDUSTRY | ISP |
| SALARY | KSHS. 30,000 |
| JOB LOCATION | NGONG ROAD |
DUTIES AND RESPONSIBILITIES
Fiber Optic Installation & Deployment
- Install and terminate fiber optic cables for residential, SME, and enterprise clients.
- Conduct fiber splicing, patching, and testing using appropriate tools and equipment.
- Install and configure Optical Network Terminals (ONTs), routers, switches, and related customer premises equipment (CPE).
- Perform aerial and underground cable installations where required.
- Ensure proper routing, labeling, and protection of cables during installation.
Network Maintenance & Troubleshooting
- Diagnose and resolve fiber connectivity issues, signal degradation, and network outages.
- Conduct preventive maintenance on fiber and network infrastructure.
- Troubleshoot LAN/WAN connectivity issues affecting customer service delivery.
- Replace faulty cables, connectors, networking devices, and related hardware.
- Escalate complex technical faults to Network Engineers or NOC teams where necessary.
Structured Cabling & Cable Management
- Perform Cat6 cable termination and structured cabling installations.
- Ensure proper cable organization, dressing, and management within racks and customer sites.
- Install patch panels, faceplates, cabinets, and cable containment systems.
- Maintain neat and professional installation standards.
Customer Support & Service Delivery
- Support customer onboarding by conducting site surveys and installations.
- Educate customers on basic equipment usage and connectivity troubleshooting.
- Respond promptly to customer complaints and service tickets.
- Maintain professionalism and excellent customer service during all field interactions.
Documentation & Reporting
- Complete installation reports, maintenance logs, and fault resolution records accurately.
- Document network changes, cable routes, and equipment configurations.
- Update assigned tickets and work orders within agreed timelines.
- Provide daily activity and incident reports to supervisors.
Health, Safety & Compliance
- Adhere to workplace safety procedures during installations and maintenance activities.
- Properly handle tools, ladders, fiber equipment, and electrical components.
- Ensure compliance with company operational standards and technical procedures.
- Maintain assigned tools and equipment in good working condition.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Certificate inTelecommunications Engineering, Information Technology, Electrical Engineering, Computer Networking or a related technical discipline
- Minimum of 2 years’ hands-on experience in Fiber optic installation and maintenance, ISP field operations, Networking support and troubleshooting, Structured cabling environments
- Strong analytical and troubleshooting skills
- Excellent communication and interpersonal abilities
- Good customer service orientation
- Ability to work under pressure and meet deadlines
- Team player with a positive attitude
- High level of integrity and professionalism
- Self-driven and able to work with minimal supervision
- Extensive fieldwork within Nairobi and surrounding regions
- May involve climbing poles, rooftop installations, and outdoor assignment
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on
recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
