ISP FIELD TECHNICIAN

DUTIES AND RESPONSIBILITIES

Fibre Optic Installation

• Install Fibre-to-the-Home (FTTH) and Fibre-to-the-Business (FTTB) connections.
• Pull, route, and secure fibre optic and Cat6 cables according to installation standards.
• Perform cable termination, labelling, and testing to ensure optimal network performance.
• Install customer premises equipment (CPE), routers, switches, and related networking devices.
• Configure internet connectivity and verify service functionality before handover.

Maintenance & Troubleshooting

• Diagnose and resolve fibre optic network faults and customer connectivity issues.
• Perform preventive and corrective maintenance on fibre infrastructure.
• Identify cable faults, signal loss, and equipment failures using appropriate testing equipment.
• Replace damaged cables, connectors, and networking hardware as required.
• Respond promptly to service outages and emergency maintenance requests.

Fibre Splicing & Network Testing

• Perform fibre optic splicing using fusion splicing equipment.
• Conduct Optical Time Domain Reflectometer (OTDR) testing and power meter testing to identify faults.
• Test network performance and ensure installations meet required quality standards.
• Maintain accurate records of splicing, testing, and repair activities.

Customer Service

• Interact professionally with customers during installations and maintenance visits.
• Explain equipment usage and provide basic troubleshooting guidance.
• Ensure customer satisfaction through timely and quality service delivery.
• Address customer concerns professionally and escalate unresolved issues where necessary.

Safety & Compliance

• Safely climb electrical and telecommunications poles using approved climbing equipment.
• Comply with occupational health and safety regulations while working at heights.
• Properly use personal protective equipment (PPE) at all times.
• Maintain company tools, testing equipment, and vehicles in good working condition.
• Report safety hazards, incidents, or damaged infrastructure promptly.

Documentation & Reporting

• Complete installation reports, maintenance logs, and service tickets accurately.
• Update work orders and customer records in the company’s systems.
• Record materials used and report inventory requirements.
• Escalate complex technical issues to the Network Operations Centre (NOC) or supervisors.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Telecommunications, Information Technology, Electrical Engineering, or a related technical field.
• Relevant certifications in Fibre Optics or Networking (e.g., FOA, CCNA) are an added advantage.
• Minimum of 2 years’ experience in fibre optic installation, maintenance, and troubleshooting within an ISP or telecommunications environment.
• Practical experience climbing electrical or telecommunications poles.
• Hands-on experience with FTTH deployments and customer installations.
• Strong knowledge of fibre optic installation and maintenance techniques.
• Proficiency in fibre splicing and fibre testing equipment (OTDR, power meter, visual fault locator).
• Experience with Cat6 cable termination and structured cabling.
• Good understanding of networking concepts, including IP addressing, routers, switches, and Wi-Fi configuration.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.