SALES AND CUSTOMER CARE REPRESENTATIVE

DUTIES AND RESPONSIBILITIES

Customer Service & Support

• Serve as the first point of contact for all customer inquiries, ensuring timely and professional responses via phone, email, and face-to-face.
• Handle customer complaints, returns, or service issues promptly and follow up to ensure full resolution and satisfaction.
• Build and maintain strong relationships with clients to promote loyalty and repeat business.
• Educate customers about product features, pricing, and after-sales support.
• Maintain detailed records of customer interactions, feedback, and transactions in the CRM system.

Sales & Business Development

• Identify potential leads and proactively reach out to convert inquiries into sales opportunities.
• Conduct product demonstrations and presentations to prospective clients.
• Prepare and issue quotations, process orders, and follow up on pending proposals.
• Negotiate terms and close sales while maintaining profit margins.
• Achieve or exceed monthly and quarterly sales targets as set by the management.

Client Relationship Management

• Regularly check in with key customers to assess satisfaction and anticipate future needs.
• Keep clients informed about new products, promotions, and company updates.
• Track client purchase history to personalize service and suggest additional offerings.

Reporting & Coordination

• Generate and submit daily, weekly, and monthly sales reports to the Sales Manager.
• Monitor inventory levels and coordinate with warehouse or procurement teams to fulfil customer orders efficiently.
• Collaborate with marketing on campaigns, promotions, and client engagement strategies.
• Ensure all documentation related to sales, deliveries, and payments is accurate and up to date.

Continuous Improvement

• Provide feedback from customers to internal teams for product or service improvements.
• Stay informed on market trends, competitor activities, and new products to maintain a competitive edge.
• Attend regular training and upskilling sessions to improve sales and service delivery.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• 5+ years’ experience in a sales and/or customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficient in Microsoft Office and CRM software
• Ability to multitask and stay organized under pressure
• Positive attitude with a passion for delivering excellent customer service
• Experience working in an industrial or commercial sector is an added advantage

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.