SENIOR RESORT SUPERVISOR

DUTIES AND RESPONSIBILITIES

Resort Operations

• Supervise and coordinate the daily operations of all resort departments to ensure smooth service delivery.
• Ensure compliance with operational policies, health and safety regulations, and quality standards.
• Monitor cleanliness, maintenance, and overall presentation of the resort.
• Address operational challenges promptly and implement corrective measures.

Guest Relations

• Deliver exceptional customer service and ensure high levels of guest satisfaction.
• Handle guest inquiries, complaints, and feedback professionally and efficiently.
• Monitor service standards and continuously improve the guest experience.
• Build lasting relationships with repeat and corporate clients.

Event Planning and Coordination

• Oversee the planning, coordination, and successful execution of conferences, weddings, corporate functions, and other events.
• Liaise with clients to understand event requirements and ensure expectations are met.
• Coordinate with relevant departments to ensure seamless event execution.

Team Leadership

• Supervise, mentor, and motivate departmental staff to achieve operational excellence.
• Prepare staff schedules and ensure adequate staffing levels.
• Conduct performance monitoring, coaching, and training to improve productivity and service delivery.
• Foster teamwork, professionalism, and accountability among employees.

Business Development

• Support initiatives aimed at increasing occupancy, event bookings, and overall revenue.
• Develop and maintain strong partnerships with travel agents, corporate clients, suppliers, and other stakeholders.
• Identify opportunities to promote resort services and enhance customer loyalty.

Inventory & Resource Management

• Monitor inventory levels for food, beverages, housekeeping supplies, and operational equipment.
• Ensure efficient utilization of resources and minimize wastage.
• Coordinate procurement requests and maintain accurate inventory records.
• Conduct regular stock checks and prepare inventory reports.

Reporting & Administration

• Prepare daily, weekly, and monthly operational reports.
• Monitor departmental performance against set targets.
• Ensure proper documentation of operational activities and guest records.
• Assist management in implementing operational improvements and strategic initiatives.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, or a related field.
• Minimum of 3 years’ experience in a similar supervisory role within a resort, hotel, or hospitality establishment.
• Experience in event coordination and hospitality operations is highly desirable.
• Strong leadership and people management skills.
• Excellent customer service and guest relationship management.
• Event planning and coordination skills.
• Business development and partnership management capabilities.
• Inventory and resource management skills.
• Strong communication and interpersonal skills.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.