BRANCH MANAGER – RETAIL

DUTIES AND RESPONSIBILITIES

Branch Operations Management

• Oversee the day-to-day operations of the branch, ensuring smooth, efficient and professional service delivery.
• Ensure the branch maintains high standards of presentation, cleanliness, merchandising and operational discipline.
• Monitor branch activities, resolve operational challenges and ensure compliance with company policies and procedures.

 Sales & Target Management

• Drive branch sales performance by implementing strategies to achieve and exceed monthly and individual sales targets.
• Monitor daily, weekly and monthly sales performance and take corrective action where targets are not being met.
• Identify opportunities to increase sales, improve customer conversion and maximise revenue through effective product and promotional initiatives.

 Team Leadership & Staff Supervision

• Lead, supervise and motivate the branch team to achieve sales, customer service and operational objectives.
• Allocate duties, monitor staff performance and provide coaching and feedback to improve individual and team results.
• Support staff development, maintain discipline and ensure adherence to attendance, conduct and performance standards.

 Customer Service & Relationship Management

• Ensure customers receive excellent, professional and consistent service throughout their shopping experience.
• Handle customer complaints, queries and service issues promptly and professionally, ensuring appropriate resolution.
• Build strong customer relationships and encourage repeat business through excellent service and engagement.

 Stock & Merchandising Management

• Monitor stock levels, stock movement and availability to ensure products are adequately available to meet customer demand.
• Ensure proper stock handling, display, pricing, replenishment and merchandising standards are maintained.
• Support and monitor stock counts, transfers and reconciliation processes and promptly report discrepancies or losses.

Reporting & Performance Monitoring

• Prepare and submit regular reports on sales, staff performance, stock, customer feedback and other branch activities.
• Analyse branch performance data and identify trends, challenges and opportunities for improvement.
• Ensure all branch records, sales documentation and operational reports are accurate and submitted within required timelines.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Administration, Business Management, Retail Managementor a related field.
• Over 2 years of managerial experience in retail, preferably within the fashion industry.
• Proven experience in team leadership, staff supervision, sales management and achievement of business targets.
• Strong retail and branch operations management skills.
• Proven sales and target management abilities.
• Excellent team leadership and staff supervision skills.
• Strong customer service and relationship-management skills.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.