CALL CENTRE AGENTS (OUTBOUND SALES)- 10 POSITIONS

DUTIES AND RESPONSIBILITIES

Sales & Lead Generation

• Conduct high-volume outbound calls to prospective customers using company-provided lead lists.
• Introduce and promote the company’s products and services in a professional and engaging manner.
• Identify customer needs and recommend suitable solutions.
• Qualify leads based on predefined criteria and move them through the sales pipeline.
• Schedule appointments or demonstrations for the sales team where applicable.
• Follow up on warm and cold leads to maximize conversion opportunities.
• Build rapport with potential customers and address objections confidently.

Customer Relationship Management

• Maintain accurate and up-to-date customer information in the CRM system.
• Record all customer interactions, outcomes, and follow-up actions.
• Ensure timely follow-up with prospects to nurture leads and increase sales conversions.
• Deliver a positive customer experience during every interaction.

Performance & Reporting

• Meet or exceed daily, weekly, and monthly KPIs, including: Number of outbound calls, Talk time, Qualified leads generated, Appointments booked, Sales conversions & Revenue targets
• Prepare and submit activity reports as required.
• Participate in regular coaching sessions and performance reviews.

Compliance & Quality

• Adhere to company policies, call quality standards, and data protection requirements.
• Follow approved sales scripts while adapting conversations to customer needs.
• Maintain professionalism and confidentiality when handling customer information.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business, Marketing or related field.
• Customer-focused with strong relationship-building skills.
• Highly motivated, resilient, and target-oriented.
• Ability to work under pressure and manage high call volumes.
• Strong organizational and time-management skills.
• Good computer literacy, including Microsoft Office and CRM applications.
• Ability to multitask while maintaining accuracy.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.