CENTRE MANAGER-COLLEGE

JOB SUMMARY

The Centre Manager will manage, grow, and drive the performance of the Institution’s training centre. The role will oversee day-to-day centre operations, learner experience, programme delivery, instructor coordination, sales and business development, staff performance and financial performance.

DUTIES AND RESPONSIBILITIES

Centre Operations

• Oversee the day-to-day operations of the institution center.
• Ensure that the center operates efficiently and maintains the institution’s standards and procedures.
• Coordinate class schedules, room allocation, instructor availability and learner bookings.
• Ensure training programmes are delivered smoothly and on schedule.
• Monitor center facilities, equipment, learning materials and general presentation.
• Develop and maintain effective administrative and operational procedures.
• Ensure compliance with relevant education, employment, health and safety and business requirements.

 Language Training & Academic Coordination

• Coordinate with language instructors to ensure high-quality programme delivery.
• Monitor instructor performance, availability and professional standards.
• Support recruitment, onboarding and coordination of qualified language instructors.
• Monitor learner progress, attendance and course completion.
• Handle learner feedback, complaints and service recovery professionally.
• Ensure that the institution’s teaching methodologies, curricula and quality standards are
• consistently applied.
• Maintain relationships with relevant language training and educational institutions.

Sales & Business Development

• Drive enrolment and revenue growth for the centre.
• Develop strategies to attract individual learners, corporates, institutions and other

clients.

• Follow up on leads and ensure effective conversion of enquiries into enrolments.
• Develop corporate language training opportunities and partnerships.
• Identify opportunities for new language programmes, products and services.
• Build relationships with companies, schools, universities, diplomatic missions, NGOs and other potential clients.
• Monitor sales targets and develop action plans to address performance gaps.

 Marketing & Customer Acquisition

• Work closely with the marketing team to promote the institution’s programmes and services.
• Support the development and implementation of local marketing campaigns.
• Identify opportunities for events, partnerships, activations and community engagement.
• Ensure the institution’s brand is consistently represented across the centre and customer

touchpoints.

• Gather market intelligence on competitors, pricing, customer preferences and emerging opportunities.

Financial & Administrative Management

• Take responsibility for the center’s revenue and operating performance.
• Monitor enrolments, sales, collections and operating expenses.
• Prepare regular center performance reports.
• Support budgeting and forecasting for the centre.
• Monitor expenditure and ensure responsible use of center resources.
• Ensure proper documentation and accountability for center transactions.

Team Leadership

• Lead, motivate and supervise centre staff.
• Set clear performance objectives and monitor staff performance.
• Conduct regular team meetings and performance reviews.
• Identify staff training and development needs.
• Promote a professional, collaborative and customer-focused working environment.

Reporting

• Prepare regular reports on:

o Enrolments

o Revenue and collections

o Learner retention

o Instructor performance

o Customer satisfaction

o Marketing activities

o Sales pipeline

o Centre expenses

o Overall centre performance

• Provide management with recommendations for improving centre performance.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business Administration, Education, Languages, Hospitality, Marketing, Management or a related field.
• Minimum 2–4 years’ relevant experience in language training, education, international education or a related service environment.
• Previous experience managing or coordinating a language training centre, institute, school or education-related operation.
• Demonstrated experience managing instructors, trainers or academic teams.
• Experience in sales, business development and customer relationship management.
• Strong administrative and organisational skills.
• Demonstrated ability to manage budgets and monitor financial performance.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.