GENERAL MANAGER (TELECOM DEALERSHIP)

DUTIES AND RESPONSIBILITIES

 Business Operations Management

• Oversee daily dealership operations to ensure efficiency and profitability.
• Develop and implement operational policies, procedures, and standards.
• Monitor inventory levels, stock movement, and ensure proper stock control.
• Ensure compliance with company policies, telecom partner guidelines, and regulatory requirements.

Sales & Revenue Growth

• Drive sales performance across all product lines (SIM cards, airtime, data, devices, and related services).
• Set sales targets and monitor team performance against KPIs.
• Identify new business opportunities and strategies to grow market share.
• Analyze sales data and market trends to inform decision-making.

Team Leadership & Management

• Recruit, train, and supervise dealership staff.
• Provide leadership, coaching, and performance management to ensure a high-performing team.
• Foster a positive and accountable work culture.
• Conduct regular performance reviews and implement improvement plans where necessary.

Customer Experience Management

• Ensure high levels of customer satisfaction and service excellence.
• Handle escalated customer complaints and resolve issues promptly.
• Implement initiatives to improve customer retention and loyalty.

Financial Management

• Manage budgets, expenses, and financial reporting.
• Ensure proper cash flow management and accountability.
• Monitor profitability and implement cost-control measures.

 Stakeholder & Partner Relations

• Maintain strong relationships with telecom service providers and distributors.
• Coordinate with partners on promotions, product launches, and campaigns.
• Ensure dealership alignment with partner branding and operational standards.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business Administration, Management, or a related field.
• 2–4 years of experience in telecom dealership or a similar role.
• Strong leadership and team management skills.
• Proven sales and business development experience.
• Excellent communication, negotiation, and decision-making skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in MS Office and basic business systems.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.